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Extended Stay America Select Suites - Pensacola - Northeast
- Hotels
- Pensacola, FL
About this business
Location details
12050 Scenic Highway, Pensacola, FL, 32514, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Property was infested with dust mites, bed bugs.
Business response:
Thank you for your review. Please accept our sincerest apologies for the issues that you experienced with possible pest sightings. Our team works hard to ensure that our rooms our sparkling clean and we are terribly sorry that this was your encounter. We will make sure that we address these concerns with our staff and pest control contractor for immediate improvement. We hope that your future travels are wonderful ones.
Not a clean hotel. Not a clean room. Roaches in room.
Business response:
Thank you so much of your candid feedback regarding your visit. We are extremely disappointed to learn that you experienced issues with pest sightings and customer service. We take great pride in delivering a stay that is full of hospitality and deeply apologize that this did not come through during your time with us. We also take all reports of pests very seriously and will make sure that we are working towards a resolution so that we can maximize the guest experience. Best wishes in all your future travels.
This place is awful. A motel 6 is an upgrade!!
Business response:
Thank you for your review and comments. We are terribly sorry that your stay did not satisfy your expectations, and that we may have fallen short in delivering an exceptional experience. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
The hotel has a smell to it as soon as you walk in, my bed wasn't clean, i had to change the sheets myself. The hotel has lots of trash all around the building It looks disgusting and I thought it was dangerous for pets they can choke on bottle caps or anything if they pick it/them off the floor. Price was cheap but next time I will rather pay the extra bucks for better quality.
Business response:
Thank you for your review and comments. We are terribly sorry to hear that you experienced issues with the overall cleanliness. This is an area that we take great pride in and we are so sorry that this was not a part of your stay. We will address these matters with our team to prevent these issues in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Thank you for your rating. We are so sorry that you did not enjoy your time with us and would love another opportunity to show you a much better experience the next time you are in the area.
While I understand this was a budget hotel that would have less comfort as normal hotels, this place was horrendous. The only good thing was the gentleman that checked us in who was very friendly...after that it went downhill. They don't offer daily housekeeping which I understood..but the room was disgusting, roaches everywhere that got into my laptop and ruined it. I asked for cleaning supplies to clean my room and they refused as well as refused to clean even though the cleanliness on arrival was disgusting. I had no opti... read more
Business response:
Thank you for your feedback and your review. Please accept our sincerest apologies for the issues that you experienced with the plumbing and the overall cleanliness, along with the customer service. We are known for our attention to detail, and are so sorry that you were less than pleased during your visit. We apologize for any inconvenience that you were caused and will work hard to improve in these areas for all our future guests.
One thing we liked was it had a mini kitchen with a mini fridge. Because there was a tornado that went very close to this hotel while we were there they gave us a refund for our remaining days. Do not plan on being able to sleep on their mattresses, there is no box spring and there are metal 1963 wires supporting the mattress. I have stayed at thousands of hotels and unless something changes drastically at this facility I would not recommend that you stay there or your family. There is not enough room on this review to expre... read more
Business response:
Thank you for your detailed review. We are so sorry that you did not thoroughly enjoy your time with us due to the discomfort of the bed. We are so disappointed that we did not impress you and for any inconveniences that you experienced. Thank you for allowing us to host you and we can assure you that we will work to improve in these areas.
Frequently asked questions about Extended Stay America Select Suites - Pensacola - Northeast
How is Extended Stay America Select Suites - Pensacola - Northeast rated?
Extended Stay America Select Suites - Pensacola - Northeast has a 3.1 star rating with 1,956 reviews.
When is Extended Stay America Select Suites - Pensacola - Northeast open?
Extended Stay America Select Suites - Pensacola - Northeast is open now. It will close tomorrow at 12:00 a.m.