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Extended Stay America Select Suites - Pensacola - Northeast
- Hotels
- Pensacola, FL
About this business
Location details
12050 Scenic Highway, Pensacola, FL, 32514, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was roaches the big ones in halway and roaches in the room and yhey did nothing about it. Never stay there again!!
Business response:
Thank you for taking the time to review your stay at our hotel. I can't tell you how truly disappointing it is to see that your stay was less than perfect due to the issues with the pest sightings, Bonita. We take pride in providing a high level of customer service and hospitality and we are so sorry that this is not what you received. We know the inconvenience that this creates, and we are so sorry for leaving you with this negative impression of our hotel. We will work with our pest control provider to service the property... read more
Business response:
We are terribly sorry that you did not enjoy your time with us. We hope that you give us another opportunity to show you a much better experience the next time your travels bring you this way, Alexandre.
The hotel is basic. Bare minimun, you will get a bed and sheets. Their towels are rough, as if you are using sand paper. There is no room service. The staff are rude and unfriendly, making primary referrence to the evening staff. I chose it because it was the only pet friendly hotel in the area. I had to pay an addtional fee for my pets. However, the evening staff was definitely not pet friendly. My 10 month od puppy, tried to say hello and she was almost kicked by the evening staff. Additionally, the hotel sustained signifi... read more
Business response:
Thank you for your detailed review, Janina. We are so sorry that you experienced issues during your time with is. We are known for our super friendly and helpful staff, so we are shocked to hear that this was your experience. We also sincerely apologize for the issues that were presented as a result of the hurricane. Our team works around the clock to fix those problems as soon as they are able to, but can experience delays when a hurricane comes through. Again, thank you for letting us know how we are coming across and we w... read more
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
The beds were very uncomfortable. They were like sleeping on cots. The ac was very noisy. The bedding was very worn. The room was dirty especially in the regards to the pandemic. As soon as we got to the room, the smoke detector was beeping. It needed a new battery.
Business response:
Thank you for taking the time to review our hotel. It is so disappointing to see that we did not exceed your expectations because of the disturbing noise levels, cleanliness issues and the discomfort of the bed. Our goal is to deliver a stay that is clean and comfortable, and we are so sorry that we did not execute on the comfort aspect. We apologize for any inconvenience that was caused but wish you all the best in your future travels.
Wayer stopped toolet didnt flush. It waa just a nasty place
Business response:
We are terribly sorry to hear that you experienced issues with the plumbing during your time with us, Tony. Our staff works at a very high level to address and fix these issues as soon as they are made aware and we can't tell you how disappointing it is to see that this did not happen for you. We can assure you that we will address these concerns with our front desk and maintenance teams to avoid this from happening in the future. Thank you for letting us know how we are coming across and we wish you all the best in your fut... read more
We checked in, left for dinner, visited with some family....we came back to the room, turned on the lights and started “counting” the bugs! We stopped counting in the twenties. We left.
Business response:
Thank you so much for this valuable and detailed feedback regarding your recent stay with us, Nicole. I can't tell you how disappointing it is to see that you experienced problems during your stay. Issues with the cleanliness and insect sightings are never things that we want you to encounter during your time with us. We will reach out to the property and our pest control provider for immediate action and resolve. We do hope that all your future travels are wonderful ones.
It was not a pleasant hotel for little ones , it stinks all in the hallways and when you enter your room it is worse . They staff is really nice but the hotel is just not comfortable. Holes in the wall , smelt like old food and smoke . We had crumbs on a table that was in a room like someone just left out of there from eating . Nice staff but just not except able if you are bringing kids . I didn’t feel safe to sleep in the beds .
Business response:
We know that your safety is top priority during your travels, and we are sorry for the uneasiness that you felt because of the other guests, Ryan. We also apologize for the unpleasant odors that you endured and will make sure that we address this with our housekeeping team for immediate action and resolve. This is in no way the type of stay that we had intended for you and are so disappointed in the impression that we left on you. We value the time that you took to provide us with this information and will use it to address ... read more
The hotel manager is a total prick. He put me out of his hotel, supposedly for causing a disturbance, only after I informed him that I would be filing a formal complaint with his corporate office. And he refused to refund any of my money for the nights that I paid in advance. I've waited over two weeks and the hotel owners have yet to respond to my complaint. I assume they are okay with this manager's behavior!
Business response:
Thank you so much for taking the time to review your stay at our hotel, Von. We are so sorry for the impression that you were left with of our staff. This is not the high level of customer service that we are known for and apologize that this was your encounter. Be assured that this serves as an opportunity to revisit our standards and training to provide the great guest experience that we always strive to deliver. We hope that all your future travels are wonderful ones
Frequently asked questions about Extended Stay America Select Suites - Pensacola - Northeast
How is Extended Stay America Select Suites - Pensacola - Northeast rated?
Extended Stay America Select Suites - Pensacola - Northeast has a 3.1 star rating with 1,956 reviews.
When is Extended Stay America Select Suites - Pensacola - Northeast open?
Extended Stay America Select Suites - Pensacola - Northeast is open now. It will close tomorrow at 12:00 a.m.