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Extended Stay America Select Suites - Pensacola - Northwest
- Hotels
- Pensacola, FL
About this business
Soak up the sun at Extended Stay America Select Suites - Pensacola - Northwest! We are the perfect location for business travelers, students, tourists and those relocating to the Pensacola, FL area who need to find a home away from home for several nights, a week, a month or even longer. Our hotel is conveniently located off I-10. From our location, you can easily visit local attractions such as Pensacola Beach, Gulf Islands National Seashore, the Pensacola Lighthouse & Maritime Museum and the National Naval Aviation Museum.... read more
Location details
2310 W. Detroit Blvd., Pensacola, FL, 32534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are so happy to see that you enjoyed such an amazing stay with us! We hope to see you again soon the next time you are in the area!
The room was really clean and organized. Some sweeping under the bed would have been good, but other than that, no problems.
Business response:
We are glad to know your overall stay was a great one, Jillian. We apologize for the cleanliness issues during your stay and thank you for letting us know. We appreciate you and hope you give us another opportunity to host you and show you a much better experience.
It smelled so terrible through the entire place. The evening staff was rude and always on their phone.
Business response:
Please accept our sincerest apologies for the issues that you experienced with unpleasant odors and customer service. We can assure you that we work hard to address these matters as soon as we are made aware and we are so sorry that this did not happen for you during your time with us. We will make sure that our housekeeping and front desk team are upholding the standards that we set to ensure a great experience for all our guests. We do wish you all the best in your future travels
Staff is very rude
Business response:
We apologize that you did received such a negative impression after staying at our hotel, Alex. Our staff works hard to deliver a stay that is full of great customer service and hospitality and we are so sorry that this did not come across. Thank you for your feedback so that we can work to improve in this area.
Angel was great! She answered all our questions and was the most helpful person there.
Business response:
Wow! We are beyond ecstatic to see that our staff did such an amazing job providing you with an exceptional stay! Our staff will be thrilled to learn of your high praises as they work so hard to deliver an all-around comfortable and pleasant guest experience!
I checked out Friday last week. Have not received my deposit yet.
Business response:
Thank you for taking time to review your stay, Deborah. We are so sorry that there was an issue receiving your deposit, but we hope that our friendly and professional staff were able to resolve that for you. Thank you for allowing us to host you and we wish you all the best in your future travels.
Nothing special, smells like food inside. Stove top in every room.
Business response:
We sincerely apologize for the offensive odors that were present during your time with us, Mike. We never like to hear such feedback, but it helps us improve and work towards positive changes that will maximize the guest experience. We will make sure that we work with our housekeeping team to ensure that the proper procedures are being followed in order to prevent this in the future. Thank you for taking the time to share this experience and we do wish you the best in all your future travels.
The room had a odor that would not go away!! Elevator was dirty, and the staff was nonchalant about any request i had.
Business response:
Please accept our sincerest apologies for the issues that you experienced with unpleasant odors and customer service. We can assure you that we work hard to address these matters as soon as we are made aware and we are so sorry that this did not happen for you during your time with us, Jason. We will make sure that our housekeeping and front desk team are upholding the standards that we set to ensure a great experience for all our guests. We do wish you all the best in your future travels
The rooms were not cleaned properly, the front desk clerk at checkin was poorly. The hotel smelled awful upon arrival but the next day the front desk clerk had it smelling great.
Business response:
Thank you for bringing the issues with the cleanliness and customer service to our attention, Jaccari. We can't apologize enough for failing to exceed your expectations and deliver a clean and comfortable stay. We will make sure that we take your feedback and address it at the property level for proper action and review. Thank you for letting us know how we are coming across, and we wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Pensacola - Northwest
How is Extended Stay America Select Suites - Pensacola - Northwest rated?
Extended Stay America Select Suites - Pensacola - Northwest has a 4.3 star rating with 785 reviews.
When is Extended Stay America Select Suites - Pensacola - Northwest open?
Extended Stay America Select Suites - Pensacola - Northwest is open now. It will close tomorrow at 12:00 a.m.