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Extended Stay America Select Suites - Pensacola - Northwest
- Hotels
- Pensacola, FL
About this business
Location details
2310 W. Detroit Blvd., Pensacola, FL, 32534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No kleenex. 1 hour to get TV remote. A little over price for facility benefits.
Business response:
Dear John, Thank you for choosing Extended Stay America for your recent visit to the city. We are happy that you had a pleasant stay. We will continue to keep striving for improvements at every turn, and your feedback is, indeed, instrumental towards that goal. We appreciate your review and hope you will be back to see us again soon.Sincerely,Hotel Management
This property was clean and the staff friendly and helpful. I did not like that the staff didn’t seem to know which units were available and had to knock on a few occupied rooms before showing me an unoccupied room. Also, it was not very quiet at night. I’m a very sound sleeper and was still woken several times due to the noice. Overall very good place to stay.
Business response:
Dear Maria, Thank you for choosing our hotel and sharing your review about your stay. We make every effort to maintain fresh and clean accommodations and provide service that is above and beyond your expectations. And we are pleased to see your appreciation of the place and the staff. However, we do apologize for any inconvenience caused in regard to the noise and incompetent assistance on our part. Your feedback will be shared with our team, and we will ensure this does not happen again for any of our guests. Hope you will ... read more
Tiny lobby for check-in. Smallest I’ve ever seen. Key card didn’t work, but staff quickly replaced it and got it working. Went to pick up dinner, and key card didn’t work again. Staff replaced card but that didn’t work. Staff came to room to replace batteries but couldn’t open it. Then they got another master card and opened the door after waiting about 30-40 minutes. Noticed air was not cooling. Staff then came and asked if A/C was working and told them it wasn’t, and they offered to find us another room which was much appr... read more
Business response:
Dear Michael, Thank you for taking the time to write a review of our hotel. We are sorry about the issues you experienced during your stay. We were happy that our staff could resolve everything to your satisfaction, but we wanted to apologize for this inconvenience. We understand that every detail matters and assure you that we are working to correct these concerns. Thank you again for your candid feedback. We hope to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
The staff was very friendly. The room was clean and affordable.
Business response:
Dear Christine, Thank you for the excellent review of Extended Stay America. We are pleased to know how much you liked your guest room at a great value. We want your stay with us to feel like home and be as comfortable as possible. Our team will be pleased to know they played a significant role in making your stay with us memorable. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon.Sincerely,Hotel Management
Ok for our one night stop on the road. Room was clean. The bed mattress was more comfortable than our stay a week prior at a Comfort Inn, but the bedframe was a creaky metal frame that was noisy. Staff was nice and professional. The worst part was the $150. Deposit I had to put down at check in. I was not told this would be required! Told I would receive deposit back after the room is inspected after check out. I suspect some people damage the kitchen appliances, etc. This should be clear when a reservation is made!
Business response:
Dear Dawn, We appreciate you pointing out particular items you loved and areas where we can improve. We are committed to offering the best experience for our guests, and we will use your comments for future improvements. Please reach out to us at the front desk for further assistance. Thank you for choosing us and taking the time to leave your review. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management
Just make sure your door is able to lock
Business response:
Dear LaKeita, Thank you for being our guest and reviewing your experience at Extended Stay America. It's nice to know you were pleased with your trip and enjoyed being here. We look forward to welcoming you back soon!Sincerely,Hotel Management
Debbie was fantastic. Patient, efficient, and attentive.
Frequently asked questions about Extended Stay America Select Suites - Pensacola - Northwest
How is Extended Stay America Select Suites - Pensacola - Northwest rated?
Extended Stay America Select Suites - Pensacola - Northwest has a 3 star rating with 1,670 reviews.
When is Extended Stay America Select Suites - Pensacola - Northwest open?
Extended Stay America Select Suites - Pensacola - Northwest is open now. It will close tomorrow at 12:00 a.m.