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Extended Stay America Select Suites - Pensacola - Northwest
- Hotels
- Pensacola, FL
About this business
Location details
2310 W. Detroit Blvd., Pensacola, FL, 32534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Angel was great! She answered all our questions and was the most helpful person there.
Business response:
Wow! We are beyond ecstatic to see that our staff did such an amazing job providing you with an exceptional stay! Our staff will be thrilled to learn of your high praises as they work so hard to deliver an all-around comfortable and pleasant guest experience!
I checked out Friday last week. Have not received my deposit yet.
Business response:
Thank you for taking time to review your stay, Deborah. We are so sorry that there was an issue receiving your deposit, but we hope that our friendly and professional staff were able to resolve that for you. Thank you for allowing us to host you and we wish you all the best in your future travels.
Nothing special, smells like food inside. Stove top in every room.
Business response:
We sincerely apologize for the offensive odors that were present during your time with us, Mike. We never like to hear such feedback, but it helps us improve and work towards positive changes that will maximize the guest experience. We will make sure that we work with our housekeeping team to ensure that the proper procedures are being followed in order to prevent this in the future. Thank you for taking the time to share this experience and we do wish you the best in all your future travels.
The rooms were not cleaned properly, the front desk clerk at checkin was poorly. The hotel smelled awful upon arrival but the next day the front desk clerk had it smelling great.
Business response:
Thank you for bringing the issues with the cleanliness and customer service to our attention, Jaccari. We can't apologize enough for failing to exceed your expectations and deliver a clean and comfortable stay. We will make sure that we take your feedback and address it at the property level for proper action and review. Thank you for letting us know how we are coming across, and we wish you all the best in your future travels.
Business response:
Thank you for reviewing your stay with us, Demarcus. We hope your overall stay met your needs and that you'll come again for a simple, basic and clean stay. Thank you so much for choosing WoodSpring Suites!
Business response:
We are so happy to see that we left such a great impression on you! We truly appreciate you for choosing WoodSpring Suites for your traveling needs!
Staff is very rude
Business response:
We apologize that you did received such a negative impression after staying at our hotel, Alex. Our staff works hard to deliver a stay that is full of great customer service and hospitality and we are so sorry that this did not come across. Thank you for your feedback so that we can work to improve in this area.
The room had a odor that would not go away!! Elevator was dirty, and the staff was nonchalant about any request i had.
Business response:
Please accept our sincerest apologies for the issues that you experienced with unpleasant odors and customer service. We can assure you that we work hard to address these matters as soon as we are made aware and we are so sorry that this did not happen for you during your time with us, Jason. We will make sure that our housekeeping and front desk team are upholding the standards that we set to ensure a great experience for all our guests. We do wish you all the best in your future travels
Soon as you walk in the hallway it smells like smoke. Carpet is also stained and old in the hallway. The microwave and floors were filthy. I was there 6 days and they charge you for fresh sheets and linens.
Business response:
We are so sorry for the offensive odors and cleanliness issues that you experienced, as we know the negative impact that it can have on you during your time with us. We look forward to addressing these issues with our housekeeping and maintenance team to improve the quality of service that we are providing to each of our guests in the future.
Frequently asked questions about Extended Stay America Select Suites - Pensacola - Northwest
How is Extended Stay America Select Suites - Pensacola - Northwest rated?
Extended Stay America Select Suites - Pensacola - Northwest has a 3 star rating with 1,670 reviews.
When is Extended Stay America Select Suites - Pensacola - Northwest open?
Extended Stay America Select Suites - Pensacola - Northwest is open now. It will close tomorrow at 12:00 a.m.