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Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
- Hotels
- Phoenix, AZ
About this business
Location details
4357 E. Oak St., Phoenix, AZ, 85008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was not what I expected. After the 1st night I found a much nicer place.
Business response:
Eric, thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
First I booked it through Expedia. Which I will never us e again. Should have been two queens and was given a sofa bed that hurt . I am disabled and asked for downstairs and told was none. Original booking had it. Pool was down and was a major reason I booked it there. Kitchenette and pool. Even lied to and told they are filling it. Never saw anyone or it filling.if you want a pool don’t book here as when I asked about the pool she waited until I paid and signed to tell me it was down. As far as kitchenette bring your own st... read more
Business response:
Tim, thank you for sharing your feedback. We apologize that the room type you requested was not available, and we regret the frustration and inconvenience this caused. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. We are also sorry for not meeting your expectations in regards to our pool and kitchenette facility. We are grateful for your patience, and it is our hope that we will have a future opportunity to show you the enhanced stay we are committed to providing... read more
The room smelled like mold the carpet was just horrible. For the price I paid per night it was not worth it. I will never use this hotel chain again. Ans I will let my friends and family to not use them as well
Business response:
Thank you for your candid review. We apologize for the concerns you had due to the odor and the carpet in your room; thank you for bringing this to our attention. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. Hopefully, you will consider us an opportunity to make it up to you on a future visit. Thank you again. Sincerely, Hotel Management
Disappointing stay and conditions Carpet was dirty causing feet and socks to be discolored. Pull out couch didn’t have sheets and mattress was dirty. Doors were open up into parking which wasn’t anywhere to be found in photos or info on hotel description. Not enjoyable for us and probably won’t stay with extended stay going forward.
Business response:
Richard, we are disheartened to read about your stay at our hotel. We never want to disappoint any of our guests, so we sincerely apologize for the inconvenience you experienced and the frustration it caused. We will address your concerns appropriately and hope to have another opportunity to provide you with the comfortable stay you deserve. Sincerely, Hotel Management
Business response:
Antoinette, thank you for taking the time to leave us a review. However we are disappointed that we did not meet your expectations. We would like to get more details regarding your stay so we can work on the areas of opportunity to improve.
i waited very long to be served as the line was long, just to be told they did not have my reservation. that could be Expedia's fault, but the hotel could have been nicer about it. Kind of an "oh well" attitude. A second clerk came out to help just as the first, overworked clerk was getting to the end of the line. Why did the second clerk wait?
Business response:
Lori, thank you for your candid evaluation. We regret we were not able to accommodate you and apologize for the inconvenience you experienced. We will review this with our team to see what transpired and make sure we are well poised to serve you better. We will also review your comments with our team and take steps to elevate our service delivery. We are terribly sorry for this incident and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Creepiest Area to stay now. Stain sheets, the smell of our room was so bad (weed/cigarette odor), shower head was leaking and remote cover was missing… just overall the experience of the room was horrible plus some random guy kept looking into our room window and doing hand gestures of wanting a cigarette which we did not have. I called front desk but was placed on hold for awhile.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Stay Away Place is basically a motel 6 with extended stay face lift. Was immediately greeted by a “non smoking room” that reeked of cigarettes and has visible burns on the carpet from people allowing their cigarettes to drop on the floor as they probably shoot up in the bed. Also there was a large pice of Pizza crust at the foot of the bed. The other guests are active at all hours of the night and spend a lot of time out and about the parking lots. I have stayed at extended stays before but this one is exceptionally bad and ... read more
Business response:
Timothy, thank you for sharing your concerns through your feedback. We sincerely apologize for the smokey experience and the cleanliness issue in your suite. We will discuss your comments with the appropriate individuals to take corrective actions to enhance our guest experience. It was also disappointing to know about the disturbance you experienced. We truly regret the inconvenience caused and hope you will allow us an opportunity to redeem ourselves. Sincerely, Hotel Management
Business response:
Thank you for taking the time to leave us a review. We would like to get more information regarding your experience. We hope to bein touch soon.
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
How is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. rated?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. has a 3.1 star rating with 2,968 reviews.
When is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. open?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. is open now. It will close tomorrow at 12:00 a.m.