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Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
- Hotels
- Phoenix, AZ
About this business
Location details
4357 E. Oak St., Phoenix, AZ, 85008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was friendly, however the room was very smelly. The smoke smell was so strong and suffocating. It wasn't very clean looking, refrigerator and counters, corners and the such were in rough shape and in very 'lived in' condition. I paid $164 taxes/fees so I thought I was going to get something nicer, but I guess you are going to get that with extended stay places. Just rough, I would have rather slept in my car.
Business response:
Angela, I am very sorry you did not have a good experience while you were here. We are working on improving all of our Phoenix locations. Please try us again.
Business response:
Sorry you did not enjoy your stay. If you would like to share your experience it will help it from happening again. Thank you
Something stinks.... Rooms all had an odor to them, the smell in one room got both guests sick overnight. Super friendly staff, but not a place I will stay again.
Business response:
Craig, thank you for being our guest and for reviewing your stay. We do want to apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. On a positive note, we are happy you were pleased with the service our associates delivered. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Since... read more
We made arrangements to move the night we checked in. This was not set up for extended stays. No hangers, dishes, stained carpet, cig burns in carpet, carpet damp, light out in bathroom, TP holder broken, no hair dryer, etc. We did not feel comfortable in this room at all. I would remove from your list of recommended hotels. Very disappointed!!!
Business response:
Mary, thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Booked 3 rooms for my family, when we arrived at 3:30, a half hour past the check in time, I was told our rooms wouldn’t be ready for another hour! When we finally got into our rooms the first one was good, not great. The second one, had mold in the shower, curtains didn’t close, lights didn’t work. The third one smelled like marijuana, lights didn’t work.
Business response:
Corey, thank you for taking the time to share your comments. We apologize for the disappointing stay you had and regret the issues you encountered in the rooms. We appreciate your comments and will share your feedback with the housekeeping and maintenance team to improve our service and facilities going forward. Additionally, we regret the specific concern you outlined. We take these incidents seriously, and we thank you for bringing this to our attention. We hope you will give us an opportunity to restore your confidence in... read more
Disappointed Bathroom smelled like piss, odor spread throughout room, bathroom door wouldn’t stay closed, Floor was sticky, paper plates from previous guest in kitchen area, remote only had one battery in it. Fold out sofa bed had no sheets or blankets, pull out sofa mattress was dirty with food crumbs and debris.
Business response:
Demetrius, thank you for taking the time to give us your feedback on your recent stay at our hotel. You are absolutely correct to expect clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you and regret the issues you encountered in your room. We value your comments and will share your feedback with the housekeeping team to be more diligent in their efforts going forward so we can better serve our guests. We only wish we had the opportunity to resolve ... read more
A definite 2 star hotel. Read reviews before booking a hotel. Sound advice. Unfortunately I was in such a hurry to get this booked that I did not do that. The only thing that I liked about this hotel was that it was 5 minutes away from where I needed to be for my business meeting the next morning. I'm not from Phoenix, I didn't know the area so I didn't realize that this is not in a very good part of town. The room is extremely tiny and extremely outdated. The dresser next to the bed looks like it was from a dumpster, the ou... read more
Business response:
Thank you for your comments about your stay with us.We sincerely apologize for the issues you encountered in your room which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experienc... read more
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
How is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. rated?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. has a 3.1 star rating with 2,968 reviews.
When is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. open?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. is open now. It will close tomorrow at 12:00 a.m.