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Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
- Hotels
- Phoenix, AZ
About this business
Location details
4357 E. Oak St., Phoenix, AZ, 85008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We were going to be a late arrival so I called the hotel directly that morning and was told that it was no problem. When we arrived at 1:30 am due to we were told that they couldn't check us in until 2 am as they were running the nightly audit. Then at 2 am they couldn't find our reservation, and finally 30 minutes later they found it under cancelled. We were offered a room for $40 more than our original reservation. We walked out and found another motel at 3 am in the morning. Ridiculous!!
Business response:
Cheryl, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Wont book this hotel again. The stay was disappointing, it looked good when i booked but the floors where soo dirty, i tool.off my shoes and my socks were black, i took off my socks and my feet were black. I went to go shower and the shower head was going crazy everywhere. The water wasnt going down in the tub it wasnt a good experince.
Business response:
Dalia, thank you for your evaluation. Please accept our sincere apology for any oversights in your room. Guest comfort and satisfaction are a top priority for us; therefore, we are disappointed to know we did not meet these expectations. We have addressed these issues with the appropriate individuals as we continually strive to improve. We are grateful for your patience and hope you will revisit any time your travels bring you to the area. Sincerely, Hotel Management
The staff here is great. They are friendly and helpful. Other than that, this is not a hotel I would recommend. The rooms are in very bad shape. 2 out of 4 lights in the room did not work. The wall plug didn’t work. The shower had mold and would leak constantly through the day.
Business response:
Steven, thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
We reserved a King bed did not get one. No transh can in room call Front desk and request one . Never received on I had to go the next day ask ask again. ROACHES in room. Carpet DIRTY. NOT HAPPY
Business response:
Yolanda, thank you for posting a review of your recent stay with us. We regret the cleanliness issues you encountered in your suite and for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We also regret that our front desk was not responsive to your request in a timely manner. We do not take these concerns lightly, and we will address this with appropriate teams to make sure we prevent such occur... read more
I had a reservation for 6. the unit chosen had 2 beds and a convertible couch. The unit ended up being a handicap unit, which was fine, but it absolutely wreaked, mostly like cigarette smoke, but there were other smells too. It was visibly dirty and stained. Even my kids said absolutely, no way!. They gave us the only other room they had, which only had one bed and a convertible sofa and was not clean, but didn't stink. As it was 10:30 at night and I ha small kids, we took it and I slept on the floor! I heard a long term gue... read more
Business response:
Justin, thank you for your feedback. We were sorry to read your comments and would like to start by offering you our apologies for the inconvenience caused to you in both rooms. Our main goal is to provide an exceptional stay to our guests with clean and fresh accommodations, we regret this was not your experience. We have shared your feedback with the appropriate team so these issues do not happen again. We are looking forward to having you stay with us once again so we can provide you with the flawless visit you deserve. S... read more
Do not stay here! pretty run down hotel in a not so nice area. I picked Exteded Stay because they are usually nicer than a Motel 6 or Budget Inn. This was in Phoenix is not. The kitchen had no plates, cups, utensils and no ice trays. No ice machine, pool was pretty nasty. Looked like a 12 year old did kitchen and bathroom remodel. They charged $175 a night and I should have just stayed at a Budget Inn. Our front door had been kicked or forced in and the same 12 year old put the door latch back on with some sheet metal screws
Business response:
Cassandra, I am sorry you had issues while you were at the location. We have been working on improving our locations. We have more improvements that need to be done, please try us again.
Room smells bad
Business response:
Alexander, please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly.We will address this matter with our Head of Housekeepingand with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels. Sincerely, Hotel Manage... read more
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
How is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. rated?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. has a 3.1 star rating with 2,968 reviews.
When is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. open?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. is open now. It will close tomorrow at 12:00 a.m.