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Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
- Hotels
- Phoenix, AZ
About this business
Location details
4357 E. Oak St., Phoenix, AZ, 85008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible too many roaches
Business response:
Dear Guest, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will consider staying with us again so we can provide you with the seamless stay you dese... read more
No me gusto paranada las abitaciones estaban sucias olian feo notenian sabanas ni almoadas no servian las luces solo 1lampara no ofrecieron javon y nocambiaron las toallasofrecen desayuno y solo tedan 1 cafe y 1 barra de granola en 3 dias nunca sacaron la basura ni linpiaron =eserve y me cobraron una aseguransa para asegurar mi reserva y cuado yege me disen esta cancelada por que no tenian avitaciones con cama doblenos d>eron 2 avitaciones con una cama y un sofa cama individual para 6 personas todo in comodo el sofa cama no ... read more
Business response:
Dear maria, thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret if our staff did not respond positively to your requests while you were here and apologize for the inconvenience. Thank you for your constructive feedback, and we hope to have a future opportunity to restore your confidence in us.Sincere... read more
The property had issues from the word go. Bugs is the room, door did not lock except for the latch. The room had a horrible smell. There were crackhead smoking pipes in the stairwell,eth heads shooting up outside the gate. We checked out immediatley.
Business response:
Dear Lawrence, it is disappointing to read your comments concerning your visit to our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your feedback, which helps us improve. Please visit us for a better stay. Sincerely,Hotel Management
the room I was assigned was dirty, felt unsafe to stay, hence requested and was given a refund
They charged me twice and the AC was not working
Business response:
Dear Diane, we are disappointed to know you had issues with the air unit in your room. Our goal is always to provide a comfortable experience; therefore, we apologize this was not your experience. Please feel free to reach us at the hotel for any assistance you may require. We look forward to welcoming you soon for a flawless stay. Sincerely, Hotel Management
First room had pubic hair in the shower toilet and sink. Asked for another room. That one had blood on the wall and bed bugs!
Business response:
Dear David, thank you for taking the time to share your feedback. Please accept our apologies for the problems with your room and any inconvenience caused by moving to a new one after your arrival. Our rooms are subject to strict standards of cleanliness. We follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention. We hope you will return so we ... read more
Roaches in building 2
Business response:
Dear julie, please accept our apologies for not meeting your expectations. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve. Sincerely, Ho... read more
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
How is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. rated?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. has a 3.1 star rating with 2,968 reviews.
When is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. open?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. is open now. It will close tomorrow at 12:00 a.m.