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Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
- Hotels
- Phoenix, AZ
About this business
Location details
4357 E. Oak St., Phoenix, AZ, 85008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Gross, dirty, unsafe feeling.
Business response:
Dear Wendy, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Dont believe the Hyoe I will never chhose a hotel thru Hotel.cim Everytime i book the comments be 4 and 5 star great places but when i get thete the rooms be raggedy light fixtures hanging down stains on the couch toilet runs all night bed matress so old and used there are dips in them walls look like a crime scene just horrible!!!
Business response:
Stormy, thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
The front desk staff was not friendly at all, very short with answers and information. We were told we could not check in early because they were fully booked, even though there were only a few cars in the parking lot all day.
Business response:
John, thank you for staying at our hotel and sharing your experience. We want to extend our apologies for not providing you with a room within an acceptable time frame. We completely understand your frustration and the inconvenience this has caused you. Our priority is to provide exceptional hospitality; therefore, we regret this was not your experience. We are also sorry for the behavior of our associates, and we appreciate you bringing this to our attention. We will share your comments with appropriate individuals as we st... read more
Bugs Front desk personnel were professional and nice.. The room however smelled like weed coming from vents in bathroom.. There were what may have been bed bugs but if not bed bugs there were a lot of black bugs in the room. Lots of longer term residents/renters
Business response:
Kalee, thank you for being a guest in our hotel. We are incredibly sorry to read about the issues you encountered that made your time with us less than comfortable. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our accommodations, but the suite you occupied will be professionally inspected and treated as a precaution. Also, we will utilize your comments to enforce our no-smoking policy effectively. On a positive note, we are glad you liked our courteous associates. Thank ... read more
Will never stay here again The room was dirty… we found dirty socks and candy wrappers under the bed .. couldn’t walk of the floor bare foot without it turning the bottom of your feet black. Carpet tack exposed and went into my husbands foot. No chairs. Nothing matched the pictures . As for the kitchen only one of the burners kinda worked so you could only cook one item at a time.. no utensils in the room. Only upon request and even then it is minimal what was offered. Had to go buy our own plates for the week .. Had no hot ... read more
Business response:
Linda, thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and for the inconvenience it caused. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. Please know, kitchware is available at the front desk upon request. We value your observations and hope you will consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, H... read more
Location of property was great. The room is all dated and cockroaches inside the room.
Business response:
Michael, thank you for being our guest. We work very hard to create a clean and comfortable environment for our guests, but it sounds as if we fell short of our usual standards this time. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. Also, our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We value your observations and hope you will consider giving us another opportunity to provide y... read more
Stay away!!! Never staying here again, wish I read the reviews before booking here. Absolutely disgusting, the floors weren't even cleaned, call the office and ask if they can come clean it. Front desk told me, they'll see if housekeeping is available. Which they never came to clean. ALSO around 1:40 am someone almost came into our room! I called the front desk and he admitted it was his fault, he didn't know that the room was occupied, supposedly the system said it was available so he gave another guest our room access. He ... read more
Business response:
Shannon, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Sofá cama no es para 2 personas, cuarto no fumadores olía a cigarro
Business response:
Thank you for your comments about your stay with us.We sincerely apologize for the issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Thank... read more
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
How is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. rated?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. has a 3.1 star rating with 2,968 reviews.
When is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. open?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. is open now. It will close tomorrow at 12:00 a.m.