Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.

Business response:

Chelsea, thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although overall you had a good stay, we are sorry for not meeting some of your expectations. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We hope to host you again at Extended Stay America. Sincerely, Hotel Manageme... read more

Business response:

Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased to know overall you had a pleasant stay, but we are sorry we missed meeting some of your expectations. Please know, our in-room amenities such as toiletries and other items are kept at the front desk and are complimentary. We hope you will consider a return visit to our hotel so that we can provide you with an even better stay on a future date. Sincerely, Hotel Management 

Business response:

Thank you for sharing your feedback online. Although you liked certain aspects of our hotel, we apologize for the maintenance issue in your room which that impacted your stay. Your feedback is shared with the concerned team for review and action. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. We are very sorry you felt unsafe while you were here and that made your stay less than exceptional. Please know our top priority is the safety and security of our guests and employees. Our team is well trained to handle any situation and maintains a good environment. We hope you give us a chance to redeem ourselves in the near future. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay with us at Extended Stay America. We're delighted to know you were impressed with the service provided by our associates and that you loved your well-kept room. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are glad to know you were pleased with the service provided by our associates, but we apologize for the maintenance and noise issues you encountered during your stay. We have asked the concerned team to fix the problems you mentioned. We wish we had the opportunity to address the trouble you had while you were here as we would have done our best to ensure you were comfortable. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management