Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.

Business response:

Wayland, thank you for your visit. We are glad to see you had an overall good stay but apologize for failing to meet some of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Marlene, thank you for being our guest. We are delighted to know our convenient location was the highlight of your great stay. It was a pleasure to have you as a guest Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for the 5-star review of Extended Stay America. We are happy to know we exceeded your expectations for a wonderful stay and you were awed by our spectacular hospitality. Thank you once more for your positive comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. Although it seems you had an overall pleasant time, we are sorry for not meeting all of your expectations. We appreciate your feedback and will share it with the appropriate team to see where we can make improvements. Please consider a return visit to our hotel so that we can provide you with a memorable stay on a future date. Sincerely, Hotel Management 

Business response:

Thank you for being so specific in your evaluation of our hotel. We're sorry you were not able to take the advantages of our grab-and-go breakfast offerings. Please be assured that we have discussed your feedback with the appropriate team, and we're reviewing this situation with them to ensure these items are always well stocked. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Zia, thank you for your visit. We are glad to see you had an overall good stay but apologize for failing to meet some of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. It is a delight to know you liked the courteous service provided by our staff and that they could make your stay a comfortable stay. However, we are sorry for the inconvenience caused to you. Your review is appreciated, and we hope you will come back to stay with us again. Sincerely, Hotel Management