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Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
- Hotels
- Phoenix, AZ
About this business
Location details
4357 E. Oak St., Phoenix, AZ, 85008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Karla, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The price was very attractive, along with a good location for us
Business response:
Thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit and found us to be a good value. We are also glad you liked our great location. Thank you also for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management
The blankets for the sofa bed should already be in the room you shouldn’t have to ask for them if you book for 6 people, and the property needs Improvement, the staff is nice and friendly
Business response:
Erika, thank you for being our guest. We understand your disappointment and frustration when you realized the sofa bed in your suite was not made up with linens. Due to various local city /health dept. codes, the sofa beds are not made up in advance and must be made at the time of use. We are also sorry that our facility fell short of your expectations and have shared your comments with our team as we work on updating and refreshing our hotel. Thank you also for your feedback, and we hope you will consider giving us a second... read more
Not bad When we first arrived, the attendant could not find our reservation. Then when we first entered the room, it smelled musty. Rust in sink and The toilet seat was black around the back. The bed was comfortable. The morning desk clerk was very friendly
Business response:
Vance, thank you for sharing your comments. We are sorry for the problems with your reservation and the issues you faced upon entering your room. This is not acceptable and we will discuss with the appropriate team members to ensure we are providing quality accommodations each time. On a positive note, we are glad to know you liked the bed. Please come again so we can serve you better. Sincerely, Hotel Management
I will start by saying the best part of our stay was the nice lady at the front desk. She was very informative and friendly. Our room however was not good. It was a non smoking room however it smelled like old cigarettes and had a stale smell. The bed was hard and kinda squeaky, you could see where someone else laid on the sheets and maybe the stain never came out. There were dead bugs on the wall. The lamp next to the bed had blonde hairs hanging from it. There were hairs in the shower and on the shower curtains. We did not... read more
Business response:
Thank you for letting us know about your experience. We are extremely sorry we missed some vital details in preparing your room and disappointing you with the less than ideal conditions. What concerns us more are the cleanliness oversights you outlined, and we will be sure to have a word with our Housekeeping department in this regard. Meanwhile, we are happy you received a courteous front desk service. Please consider visiting us again so we can impress you in all aspects. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
How is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. rated?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. has a 3.1 star rating with 3,190 reviews.
When is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. open?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. is open now. It will close tomorrow at 12:00 a.m.