Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.

Business response:

Thanks for being our guest. We are glad to read had an overall pleasant visit and liked the service provided by Joseph. We will share your compliments with him. However, we are sorry for the cleanliness issue you experienced. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to write a review about your exceptional stay at Extended Stay America. We are so pleased to read that you loved our courteous associates and convenient location. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Chadwick, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Chelsea, thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although overall you had a good stay, we are sorry for not meeting some of your expectations. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We hope to host you again at Extended Stay America. Sincerely, Hotel Manageme... read more

Business response:

Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased to know overall you had a pleasant stay, but we are sorry we missed meeting some of your expectations. Please know, our in-room amenities such as toiletries and other items are kept at the front desk and are complimentary. We hope you will consider a return visit to our hotel so that we can provide you with an even better stay on a future date. Sincerely, Hotel Management 

Business response:

Thank you for sharing your feedback online. Although you liked certain aspects of our hotel, we apologize for the maintenance issue in your room which that impacted your stay. Your feedback is shared with the concerned team for review and action. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. We are very sorry you felt unsafe while you were here and that made your stay less than exceptional. Please know our top priority is the safety and security of our guests and employees. Our team is well trained to handle any situation and maintains a good environment. We hope you give us a chance to redeem ourselves in the near future. Sincerely, Hotel Management