Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.

Business response:

Thanks for evaluating your experience at Extended Stay America. We are pleased to read you liked your room and had a comfortable stay. Your feedback regarding the cleanliness will be shared with our housekeeping team so that corrective measures can be taken. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management 

Business response:

Thank you for posting a review. Please accept our apologies for the issues you experienced in the rooms you stayed. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management 

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Wayland, thank you for your visit. We are glad to see you had an overall good stay but apologize for failing to meet some of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Marlene, thank you for being our guest. We are delighted to know our convenient location was the highlight of your great stay. It was a pleasure to have you as a guest Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for the 5-star review of Extended Stay America. We are happy to know we exceeded your expectations for a wonderful stay and you were awed by our spectacular hospitality. Thank you once more for your positive comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. Although it seems you had an overall pleasant time, we are sorry for not meeting all of your expectations. We appreciate your feedback and will share it with the appropriate team to see where we can make improvements. Please consider a return visit to our hotel so that we can provide you with a memorable stay on a future date. Sincerely, Hotel Management