Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.

Business response:

Jacqueline, many thanks for sharing your 5-star rating of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management 

Business response:

Thank you for the 5-star rating. We are delighted your visit with us was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Paul, thank you for staying at Extended Stay America. We are glad our service and facilities were to your satisfaction. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

David, thank you for staying at Extended Stay America. We are delighted to read you had a nice time with us and that you liked the size of your room. That being said, we are sorry for not meeting some of your expectations. We hope you will give us another chance so we can serve you much better Sincerely, Hotel Management 

Business response:

Douglas, thank you for your rating. We want every guest to have a pleasant experience, but we are sorry we fell short in making this happen for you. We hope to have another chance so we can deliver you a much better experience. Sincerely, Hotel Management 

Business response:

Thanks so much for the terrific review regarding your visit to Extended Stay America - Phoenix - Airport - E. Oak St. Making sure that each guest's experience is flawless is what we strive for every day, and your recognition of our efforts goes a long way in motivating us to do even better. We hope you are already planning another trip our way. Sincerely, General Manager 

Business response:

Freddie, thank you for being our guest at Extended Stay America - Phoenix - Airport - E. Oak St. Our goal is to make your visit as comfortable as possible and to assist you in any way, so we are glad we accomplished this during your stay. We appreciate your wonderful feedback and cannot wait to welcome you back soon. Sincerely, General Manager 

Business response:

Paul, thank you for posting a review about your stay with us. I am pleased to know you liked your room and that our location was perfect for your needs. However, I apologize for the maintenance and service issues you encountered while here. Your feedback is valuable as it will help to improve our service delivery in future. Thank you for being our guest, and I hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, General Manager 

Business response:

Roxanne, thanks for sharing your experience. Our goal is to make your visit as comfortable as possible and to assist you in any way, so we are glad we accomplished this during your stay. It was a pleasure hosting you at Extended Stay America - Phoenix - Airport - E. Oak St., and we hope you will come and see us again soon. Sincerely, General Manager