Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.

Business response:

Sherry, thanks for staying at Extended Stay America and for the feedback. We are delighted to read you liked the comfort of your bed and that you were satisfied with all the facilities we offer. It was a pleasure having you as our guest, and we look forward to serve you again when in the area. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. Although your overall visit was pleasant, we are sorry for the inconvenience you experienced with our service. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management 

Business response:

We are glad you stayed with us recently, and we appreciate you taking the time to post comments about your experience. We are sorry your sleep was disturbed by noise from nearby guests. Our front desk is available to resolve issues, so we are sorry we were not aware of the noise problem, as we would have been happy to try and resolve the issue or move you to another suite. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience in the future. Hotel Management 

Business response:

Jose, many thanks for posting your gracious comment. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was great to have you at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Joseph, thank you for staying at Extended Stay America. We are glad to know you had an enjoyable stay and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we look forward to welcoming you back when in the area. Sincerely, Hotel Management 

Business response:

Antonia, thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. It is a pleasure knowing you were not only pleased with our convenient location but also you received the wonderful service from our staff and that you were impressed with your spotless room. All of us at Extended Stay America would love to welcome you back soon. Sincerely, Hotel Management 

Business response:

Ray, thank you for your rating. We are glad your overall visit was pleasant and hope to have a chance to make your next stay a much better one. Sincerely, Hotel Management 

Business response:

Eleanor, thanks for evaluating your stay. We are glad to read you liked our attentive service and some aspects of your room. That being said, please accept our sincerest apologies for the issues you experienced. We have shared your concerns with our team, and we have made adjustments to improve our processes to provide great service every stay. We hope to welcome you back soon. Sincerely, Hotel Management