Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.

Business response:

Thank you for being our guest. It is a pleasure knowing you were not only pleased with our convenient location but also you received the wonderful service from our staff and that you were impressed with your spotless room. All of us at Extended Stay America would love to welcome you back soon. Sincerely, Hotel Management 

Business response:

Ray, thank you for your rating. We are glad your overall visit was pleasant and hope to have a chance to make your next stay a much better one. Sincerely, Hotel Management 

Business response:

Eleanor, thanks for evaluating your stay. We are glad to read you liked our attentive service and some aspects of your room. That being said, please accept our sincerest apologies for the issues you experienced. We have shared your concerns with our team, and we have made adjustments to improve our processes to provide great service every stay. We hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are happy to know your stay with us was enjoyable. That being said, we regret the inconvenience you experienced at the time of check-in. We hope this will not deter you from choosing us again the next time you are in this area. Sincerely, Hotel Management 

Business response:

Wow - Allana, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star review, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Susan, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management 

Business response:

We are so glad you enjoyed your time at Extended Stay America. We couldn't be happier that we were able to impress you with our service and facilities. Thank you for your wonderful review, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. We are glad you had an overall pleasant visit. We value your feedback with regard to cleanliness and have shared it with the housekeeping team. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management