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Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
- Hotels
- Phoenix, AZ
About this business
Location details
4357 E. Oak St., Phoenix, AZ, 85008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I checked in the first night, the room did not have any towels. I called the front desk and they said they were delayed in getting towels to the room. I never got towels that night. The following morning, I called the front desk again and they said they would send towels to my room in 30 mins. Two hours later, I finally got my towels. Unfortunately, there was no soap either so I could only rinse off. I ended up taking a shower somewhere else. I don’t expect much, but towels and clean sheets should be the absolute bare m... read more
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely regret the inconvenience you encountered regarding essential in-room items during your stay. We understand how frustrating it must have been to wait for basic necessities. Providing guests with properly prepared accommodations upon arrival is fundamental to the experience we aim to deliver. Please be assured that your comments are being shared with our team to reinforce service standards and response times. We value your feedback and are truly sorry that this vi... read more
Got there at 9 pm , very sketchy area. A lot of marijuana smells everywhere. We were given a room on the second floor. We open the door to a very run down room. It had a big gaping hole with a vent only covering in the wall. Looks the air conditioner had been stolen you could literally see inside our room from the outside. When I say hole I mean hole. It was freezing. We could hear every thing from the busy 44th street. Then the smoke detector going off all night. No garbages, no towels, no shampoo and conditioner. I would n... read more
Business response:
Dear Guest, We sincerely regret that your arrival experience and overall stay did not meet expectations. Comfort and peace of mind are essential when traveling, and we understand how concerning the conditions you described must have felt. Please know that comments regarding room readiness and amenities are taken seriously and have been noted. Guest safety and satisfaction remain important priorities. We appreciate you bringing these matters to our attention and value the opportunity to reflect on your concerns. Sincerely, Ho... read more
People allowed to sleep in vehicles in parking lot. Lots of noise and people hanging out in parking lot.
Business response:
Dear Guest, We regret that your stay was affected by activity beyond the building and understand how disruptions can impact comfort and rest. Providing a calm, secure environment is a priority, and feedback such as yours is taken seriously. We appreciate you bringing this to our attention, as it helps guide corrective action. Should you choose to return, we hope you will notice meaningful improvements and have a far more restful visit. We hope to have the opportunity to make your next stay with us outstanding in every respec... read more
All of my towels were dirty when I arrived. Whole room was dirty but when the stack of FOLDED towels is all dirty, what else wasn’t cleaned? Also will never understand why a hotel can’t clean counter tops and floors. It’s called bleach.
Business response:
Dear Guest, Thank you for sharing your experience with us. We regret that your arrival did not reflect the standards we aim to uphold, and we understand how concerning this must have felt. Providing a well-prepared and welcoming environment is essential, and we are sorry that this was not your impression. Your feedback has been shared with the appropriate teams. We appreciate you bringing this to our attention, as it helps guide continued improvement. We hope you will consider allowing us another opportunity to offer a stay ... read more
My fiancé and I stayed here multiple times, including holidays, and each visit had serious issues. Rooms had unresolved maintenance problems, cleanliness concerns, and conditions that were not suitable for a comfortable stay. Even after reporting issues, nothing was properly addressed. We also experienced unprofessional behavior at the front desk, which caused financial stress and unnecessary displacement. After raising valid concerns, we felt targeted and were later banned without any notice or explanation. This property ne... read more
Business response:
Dear Guest, Thank you for taking the time to share your perspective. We sincerely regret that your recent stays did not provide the comfort and smooth experience you expected, especially during times when reliable accommodations were most important. Your observations regarding room conditions and service interactions offer important insight into how visits are perceived. Feedback like yours helps highlight opportunities to ensure a more seamless experience for future guests. We value your detailed comments and appreciate you... read more
My husband and I did not feel safe with our two young daughters here. The whole premises smelled like smoke, with questionable clientele, and even though we requested a non-smoking room, you could still smell remnants of smoke. The bathroom had mold in the tile. We left and booked an alternative hotel.
Business response:
Dear Guest, We are truly sorry to learn that your visit caused discomfort for you and your family, and we understand how important a secure and pleasant environment is, especially when traveling with children. Your comments regarding overall atmosphere and room condition have been carefully noted, as guest confidence and comfort are essential priorities. We regret that your stay was shortened and appreciate you bringing these matters to our attention. Feedback such as yours is valuable. We hope you will return so we can prov... read more
Terrible the motel is run down and dirty
Business response:
Dear Guest, We regret that your visit did not meet expectations and understand how disappointing this experience can be. Providing a comfortable and well-maintained environment is important, and guest feedback helps identify opportunities for improvement. Your comments have been noted and will be shared with our team. We appreciate you bringing your concerns to our attention and hope future stays provide a more positive and satisfactory experience. Sincerely, Hotel Management
This was probably one of the worst extended stay experiences I’ve had. The initial room they tried to put us in was occupied and dirty. One of a few rooms left we were put in had no shower curtain, lamp missing light bulb, and shaddy. The bathroom also had very dim lighting. They should also have people smoke away from the rooms. Multiple times a day they was a person smoking sitting on the stairs , which lingered into the room. Staff was friendly, stay missed expectation by far!
Business response:
Dear Guest, We regret that your visit did not align with what you were anticipating, as providing a comfortable and well-prepared environment is always our priority. While we are pleased to hear that interactions with our team were positive, it is clear that other aspects affected your overall impression. Feedback like yours is important, as it helps us better understand guest concerns and identify areas that need greater attention. We appreciate your honesty and the opportunity to reflect on this experience, and we hope the... read more
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
How is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. rated?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. has a 3.1 star rating with 3,190 reviews.
When is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. open?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. is open now. It will close tomorrow at 12:00 a.m.