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Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
- Hotels
- Phoenix, AZ
About this business
Location details
4357 E. Oak St., Phoenix, AZ, 85008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Old and dirty
Business response:
Dear Jorge, We truly regret that your stay did not meet your expectations. It is disappointing to hear that the condition of your room impacted your experience, and we understand how important a clean and well-maintained environment is for our guests. Please be assured that we take such concerns seriously. Your comments are valuable in helping us enhance our services. We appreciate you sharing your feedback and apologize for any discomfort you encountered. We hope to have the chance to welcome you back so we can provide you ... read more
Ok Checked into a dirty room. Next room didnt come with towels. Got lockout due to key fob malfunction.
Business response:
Dear Beau, Thank you for taking the time to share your feedback. We sincerely regret the inconvenience you encountered during your stay and understand how frustrating this experience must have been. Your comments regarding room condition and access have been shared with our team to ensure improvement. We are always happy to provide fresh towels and linens at the front desk for a minimal fee when needed, and additional housekeeping services are available upon request for a fee as well. We appreciate your patience. We hope to ... read more
Tub was clogged. Carpet dirty
Business response:
Dear Sandra, Thank you for choosing to stay at Extended Stay America and for taking the time to share your thoughts. We are delighted to see from your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you with an even better experience. Sinc... read more
It's an old hotel than I expected, in a poor and unsafe neighborhood. The room was terrible. Many things were broken, didn't work, and trashy. I have many pictures that I took from in the room that I would like to share to everyone to let them know how bad the hotel is. I'll never stay at an Extended Stay ever again.
Business response:
Dear Joseph, Thank you for sharing your experience. We are deeply concerned to hear about the issues you encountered and understand how upsetting this must have been. Guest safety and cleanliness are fundamental priorities, and the situation you described does not reflect the standards we aim to uphold. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your feedback will be shared with the appropriate team for attention to these matters. We ... read more
They had no rooms and still haven’t refunded me after not checking me in.
Business response:
Dear Aaron, We want to extend our apologies for not being able to provide you with a room. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention, as we continually grow and improve from our guest feedback. Please note that any financial inquiries on reservations made through a third-party, prepaid booking site must be made through them, and we suggest that you reach out to them directly. We h... read more
Do not stay here, it was down right nasty. Looks like someone was living there, sofa mattress dirty, gross, marker & dirt stains. Shower peeling, kitchenette nasty& the non smoking room smelled so bad. Came & left
Gave us a room with loud and dirty people next to us. The next room they gave us was still being “cleaned” and had the bathroom door off the hinges. I was offered a refund, but it was never actually given to me.
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
How is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. rated?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. has a 3.1 star rating with 3,190 reviews.
When is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. open?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. is open now. It will close tomorrow at 12:00 a.m.