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Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
- Hotels
- Phoenix, AZ
About this business
Location details
4357 E. Oak St., Phoenix, AZ, 85008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The police banging on my door at 3 or 4 in the morning. Only 2 towels when we reserved the room for 5 people and no extra blanket or pillows for our guest sleeping on the fold out couch.
Business response:
Dear Guest, Thank you for sharing your experience with us. We understand how an unexpected overnight interruption can be concerning and appreciate you taking the time to note this. Guest comfort and adequate preparation are important, and your comments regarding room arrangements have been received for consideration. Feedback such as yours helps support ongoing attention to service details and communication. We appreciate your patience in the meantime. We value your perspective and hope that a future stay provides a more res... read more
Grungy would describe the room. Rust in bathtub and microwave, material hanging out from bottom of bed, everything crammed into the space so when walking into the bathroom you got clipped by the tv. Two very thin towels and washcloths with a small bar of soap provided. The bathroom fan was filthy. Noisy from outside. Pool a sick green color. At least the doir locked. Very friendly desk person, the rest of the outside was clean and in repair, the room was disappointing. Not really what you would expect looking from the outsid... read more
Business response:
Dear Guest, Thank you for sharing your detailed feedback. We sincerely apologize that your stay did not meet your expectations and that the condition of the room caused frustration and discomfort. Your comments regarding in-room maintenance and amenities have been shared with the appropriate teams for improvement. We appreciate your recognition of the front desk staff. Your input is valuable, and we hope to provide a more satisfactory and comfortable experience in the future. Sincerely, Hotel Management
Dated, Dirty, No towels, TV broken and the stove had burnt food or plastic... Disappointing and not worth it.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to learn that your stay did not reflect the standards we aim to uphold. The concerns you mentioned regarding cleanliness and maintenance issues are important and will be shared carefully with the appropriate teams. Your experience matters, and we appreciate you bringing these details to our attention so improvements can be made. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, HotelManag... read more
I don't know if the air conditioning worked in the parking was easy and felt safe
Business response:
Dear Guest, Thank you for taking the time to share your thoughts. We are pleased to learn that the area where you left your vehicle provided comfort and convenience during your stay. However, it is concerning to hear that the cooling system may not have been functioning properly. Our maintenance team is always ready to assist, and we regret that this issue impacted your experience. Your feedback helps us identify opportunities to improve both our services. We would value another chance to offer you a visit that feels fully r... read more
terrible sin papel del baño sin toallas el lobby cerrado!!!!! nos tuvimos que salir NO DORMIRMOS AHI nadieee terrible
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely regret that your stay was so disruptive and that the lack of essential items and unavailable lobby services caused significant inconvenience. Since our suites are designed for guests staying multiple nights and desiring home-like living, these visitors often bring their own bath amenities, such as hairdryers and toiletries. However, these items are available and complimentary at the front desk anytime. Your comments will be shared with the appropriate teams to h... read more
Steff support ok ROOM IS VERY, VERY DIRTY, FLOORS ARE VERY DIRTY WITH BLACK DIRTY SPOTS. SELL LIKEA DUMPSTER FURNITURE IS A SECOND HAND FURNITURE BUT PRICE $158 A NIGHT IS A SCAM
Business response:
Dear Guest, Thank you for taking the time to share your thoughts. We are sincerely sorry to learn that the condition of your accommodation did not meet your expectations, and we understand how disappointing that experience must have been. Your remarks regarding cleanliness and value are important, and we will share them with care to help support meaningful improvement. We appreciate you bringing these concerns to our attention and regret that your stay did not provide the level of comfort and reassurance every guest should r... read more
Flight was late and their system wont let you check in between midnight and 130am
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you encountered upon arrival. We understand how frustrating it must have been to face limitations with the check-in process, especially after a delayed flight. Your comments are invaluable and will be shared with the appropriate teams for improvement. We appreciate your patience and hope to have the opportunity to provide a more seamless and accommodating experience during a future visit. Sincerely, Hotel Manageme... read more
Por favor nunca se hospeden ahí, la encargada q me atendió me agredió verbalmente y amenazó con no darme la habitación a pesar de estar pagada. Estuve a punto de llamar a la policía. Había personas fumando mariguana y haciendo tratos… la habitación sucia, muy sucia… nada q ver con las fotografías q muestran en la página.
Business response:
Dear Guest, Thank you for sharing your feedback. We are truly sorry to hear about the distressing experience you described and understand how upsetting this must have been. Providing a safe and respectful environment for every guest is extremely important, and your comments have been shared with the management team for immediate attention. Your observations are taken seriously and will help guide improvements. We appreciate your time in bringing these concerns to our attention and regret the inconvenience caused during your ... read more
Received a call from the property at 5:15pm as I was driving from Los Angeles to Phoenix informing me that they were overbooked and did not have a room for me that night after all. They “bragged” about giving me a refund as if they were doing me a favor. They also mentioned their other location nearby but offered no help in getting me booked there or another property despite me asking for such help. Unbelievably rude and unacceptable.
Business response:
Dear Guest, We want to extend our apologies for not being able to provide you with a room. Our goal is to provide clear communication and reliable accommodations, and we completely understand your frustration or any inconvenience this caused you; however, we can confirm that this is not a normal occurrence for us. Thank you for bringing these specific concerns to our attention, as we continually grow and improve from our guests' feedback. We hope you will give us another opportunity in the future to exceed your expectations ... read more
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
How is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. rated?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. has a 3.1 star rating with 3,190 reviews.
When is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. open?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. is open now. It will close tomorrow at 12:00 a.m.