Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.

Business response:

Dear Guest, Thank you for sharing your comments with us. We sincerely regret that the accommodation you received did not reflect the presentation you anticipated or the standards we strive to maintain. Cleanliness and accuracy in representation are essential to guest satisfaction, and it is disappointing to learn that these expectations were not met. Your feedback is invaluable, and we will address this with the appropriate team for improvement. Please accept our apologies for the inconvenience and frustration this caused, a... read more

Business response:

Dear Guest, We are truly sorry that the condition of the accommodations did not meet your expectations and that it affected your stay. A clean and well-prepared environment is essential for a positive visit, and we regret that these standards were not reflected during your time with us. We appreciate your kind comment about the front desk staff and will share your acknowledgment. Feedback like yours is valuable in guiding improvements in room readiness and overall guest comfort. We hope future stays provide a more enjoyable ... read more

Business response:

Dear Guest, We are sorry to hear that your stay did not meet expectations. We understand how important it is for accommodations to provide comfort and reassurance. Although your experience was disappointing, comments such as yours are carefully shared with our team to better understand guest perspectives. We appreciate you expressing your concerns, as it allows us to remain attentive to overall guest satisfaction. We regret that this visit fell short for you and hope your future travels are more enjoyable and better aligned ... read more

Business response:

Dear Guest, We sincerely regret that your stay did not provide the comfort and quality you were expecting. We understand how upsetting it can be when accommodations feel worn or have unpleasant odors, as a restful environment is important to all guests. Feedback like yours is carefully shared with our team to help identify areas for improvement and to better understand guest perspectives. We appreciate you bringing these concerns to our attention, as it helps guide ongoing efforts to maintain a welcoming atmosphere. We hope ... read more

Business response:

Dear Guest, Thank you for bringing your experience to our attention. We understand how disappointing it can be when a stay does not feel comfortable or relaxing. Situations that affect peace of mind can greatly influence how a visit is perceived. Your comments have been noted and will be shared with our team, as guest comfort and reassurance are always important considerations. We appreciate you taking the time to provide this feedback, as it helps us remain aware of guest experiences. We regret that your visit did not meet ... read more

Business response:

Dear Guest, Thank you for bringing this to our attention. We are truly sorry to see that the condition of your room did not reflect the level of care and comfort we aim to deliver. This is certainly not the standard we strive to uphold, and we understand how disappointing that must have been. While occasional issues can arise, we regret that this was not resolved during your stay. Your comments will be forwarded to our housekeeping team as we reinforce cleaning procedures and quality checks. We hope you will consider giving ... read more

Business response:

Dear Guest, Thank you for sharing your experience, and we sincerely apologize for the frustration you encountered during such a late and exhausting arrival. We understand how stressful it is to deal with flight delays, only to face uncertainty upon reaching the hotel, and we regret that this situation was not handled with clearer communication or a smoother resolution. This is not the experience we want for our guests, especially during unexpected travel disruptions. Your feedback will be reviewed internally with our team so... read more

Business response:

Dear Guest, We are truly sorry to learn that your visit did not provide a sense of comfort or reassurance, and we understand how important it is to feel at ease upon arrival. An environment that feels welcoming and well prepared is essential, especially when traveling with loved ones. Your concerns regarding overall condition and in-room provisions are taken seriously and will be shared carefully. We appreciate you taking the time to inform us of your experience and hope you will consider allowing us another opportunity to d... read more

Business response:

Dear Guest, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you that we do everything possible to discourage the entrance of the outside insects mentioned. Our pest control provider services our hotel on a routine basis. However, we will address this with them to ensure they are doing everything to prevent any future issues. We regret the frustrations you experienced. Moreover, we have noted your concerns with the overall cleanliness and atmosphere of the guest rooms. We w... read more