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Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
- Hotels
- Phoenix, AZ
About this business
Location details
4357 E. Oak St., Phoenix, AZ, 85008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I never even stayed there. I walked into a dump that stunk, was run down and obviously not taken care of. I went back to lobby which by the way I had ti knock on a door to get them to even come out was extremely rude. This place looked nothing like the pictures in hotels.com. I went back to front desk and they refunded me 460.00. I should have been refunded the entire amount. I then had to go out in a city I don't know and find a place to stay. I was treated like crap. This place should be condemned. I want a full refund
Business response:
Dear Guest, Thank you for bringing this to our attention. We are truly sorry to learn about the condition you described and the disappointing impression it left. This is not the experience we aim to provide, and we understand your frustration regarding both the refund and the situation overall. We will share your feedback with our team for better improvements. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely Hotel Management
Scary parking lot. Hookers out front of hotel. No ttowels or wash cloths in room. Filthy carpet. Scarey people around entire motel. Phone broke. Light near bed broke. Cigaret burns on sink. All drawers and cupboards are glued shut. Never received towels or wash cloths. Answering service is useless. Beware of this place!
Business response:
Dear Guest, We’re truly sorry to hear about your experience and the issues you encountered during your stay. This does not reflect the standards we strive to maintain. Please know that your concerns regarding cleanliness, amenities, and maintenance have been shared with our management team. Guest safety and comfort are always our top priorities, and we’re committed to making improvements. We hope you’ll consider giving us another opportunity to provide a better experience. Sincerely, Hotel Management
The room was dirty and smelled awful. Carpet had all kinds of dark dirty stains . Bathroom light didn’t work. No towels at all. Sketchy people hanging out in parking lot. Avoid this place.
Business response:
Dear David, Thank you for taking the time to share your feedback. We sincerely apologize for the condition of your accommodation and the discomfort you experienced during your stay. Cleanliness and guest safety are top priorities, and your comments have been forwarded to our management team for attention. We understand your disappointment and truly regret that your visit fell short of expectations. Your feedback is invaluable in helping us make necessary improvements for future guests. We hope to have the chance to welcome y... read more
I called the front desk to edit the spelling of the name for check-in. The front desk told me they cannot do it. I will have to cancel and rebook so I did that three times and then when we went to check in, they said they don’t have any rooms available and we couldn’t even stay there worst service in the world
Business response:
Dear Keith, We sincerely apologize for the frustrating experience you encountered while trying to correct your reservation and during check-in. We understand how inconvenient it must have been to rebook multiple times, only to arrive and find no accommodations available. Your feedback regarding communication and service has been shared with management to prevent similar situations in the future. We regret that your stay did not meet your expectations and appreciate you taking the time to share your concerns. We hope for the ... read more
La habitación olía mucho a cigarro a pesar de ser para no fumadores y la alfombra si se veía demasiado sucia
Business response:
Dear Mariana, Thank you for sharing your feedback. We sincerely apologize that your room did not meet expectations and for any discomfort caused by the odor and condition of the carpet. Please be assured that your comments have been shared with the appropriate teams to maintain higher standards of cleanliness and comfort for all guests. We appreciate your patience and understanding, and we hope to have the opportunity to provide a more pleasant and satisfactory experience on a future visit. Your input is valuable in helping ... read more
Overbooked Booked online. My daughter arrived at the hotel. they said they were overbooked and sent her away and never refunded a whole week of a reservation.
Business response:
Dear Brittany, Thank you for sharing your experience. We sincerely apologize for the inconvenience your daughter faced upon arrival and for the frustration caused by the overbooking. We understand how upsetting it must have been to be turned away despite having a confirmed reservation, and we regret the lack of resolution regarding your payment. Your feedback is important, and we will share this with our team. We hope to have the opportunity to restore your confidence in the future. Sincerely, Hotel Management
Our stay was horrible, no security onsite. Upon our arriving I asked for a bottom room and the front desk said there was not one available and put us in an upstairs room. Upon entering the room, the smell of cigarettes hit us - it was so heavy. The carpet was covered in stains and the couch had stains in pain sight. The countertop, appliances, bathroom looked unclean and run down. I was in disbelief. I went back to the front desk and told them we could not stay in that room with the filthy smell of cigarettes and that we hav... read more
Business response:
Dear Amanda, We sincerely apologize for the distressing experience you encountered during your stay. The concerns you described regarding cleanliness and safety are unacceptable, and we understand how frustrating this must have been, especially with an infant. Your feedback regarding the unpleasant smell and maintenance is being shared with our team to ensure immediate attention to these issues. While we are glad the front desk assisted with a room change, it is clear your expectations were not met. We appreciate you taking ... read more
So gross, the room smells like death, mold, and Marijuana. I booked a room after Hotels let me down with an absolute atrocious Hotel and this was not much better. No pillows, said I would get a sleeper sofa and it didn't have one only 1 bed with a recliner. Room was beyond dirty. Guests that live there were smoking Marijuana on the steps and blocked us from going down. Had to squeeze through and was worried my car would be stolen at night. Did not sleep well, did not shower it was so dirty.
Business response:
Dear Jami, We are truly sorry to hear about the multiple issues you experienced during your stay. The condition of your room and the missing amenities are completely unacceptable and fall far below the standards we strive to maintain. Additionally, we deeply regret that other guests’ behavior made you feel unsafe and uncomfortable, and that access around the property was obstructed. We understand how disruptive this must have been to your rest and peace of mind, and we sincerely apologize for the distress caused. Your feedba... read more
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
How is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. rated?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. has a 3.1 star rating with 3,190 reviews.
When is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. open?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. is open now. It will close tomorrow at 12:00 a.m.