Extended Stay America Select Suites - Phoenix - Deer Valley

Business response:

Hector, thank you for taking the time to share your perfect rating of Extended Stay America - Phoenix - Deer Valley. We strive to please all of our guests and your feedback tells us that we are meeting those goals. We look forward to your return visit soon. Sincerely, General Manager 

Business response:

Thank you for staying at Extended Stay America - Phoenix - Deer Valley. We are glad you liked the ease of a kitchen in your room and the location of our hotel. We would like to mention that kitchenware for your suite is kept at the front desk to ensure cleanliness. Thanks for your stay. We look forward to seeing you again. Sincerely, General Manager 

Business response:

Thanks for the awesome feedback. Our top priority is for you to have an enjoyable and comfortable stay and from your five-star rating, it appears that we delivered on both counts. It was a pleasure having you at Extended Stay America - Phoenix - Deer Valley, and we look forward to welcoming you back soon. Sincerely, General Manager 

Business response:

Thank you for choosing to stay at Extended Stay America - Phoenix - Deer Valley. We are pleased your overall visit was good, but I am sorry for the inconvenience you had at the time of check-in. We are glad this didn’t overshadow your otherwise positive experience and that you will consider us again in the future. Sincerely, General Manager 

Business response:

Charlene, thanks for the awesome feedback. Nothing is more important than your satisfaction, so I am delighted to know you were satisfied with all the aspects of your visit. It was a pleasure hosting you at Extended Stay America - Phoenix - Deer Valley, and we look forward to welcoming you back soon. Sincerely, General Manager 

Business response:

Thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager 

Business response:

Perry, thank you for staying at our hotel once again. You are absolutely correct to expect a clean, well maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. We are taking steps to ensure every detail from first impression at check-in to final check-out will focus on impeccable attention to detail in all areas of our property. We sincerely hope you give us another chance to serve you better in the future. Sincerely, General Manager 

Business response:

Adam, thank you for being our guest. We are sorry you were not happy with our staff and services. Your feedback about our associates will be used to revisit our training procedures. Since we are an extended stay property, our housekeeping is done on a weekly basis to respect the privacy of our guests. Thanks for choosing to stay with us, we hope to have the opportunity to welcome you back. Sincerely, General Manager 

Business response:

Rita, thanks for sharing your wonderful feedback. We are delighted to know all went great during your visit and that you liked our covenant location. It was good to have you here, and we hope to see you again soon. Sincerely, General Manager