Extended Stay America Select Suites - Phoenix - Deer Valley

Business response:

Thank you for staying with us and for taking the time to post a review. We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management 

Business response:

Vic, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a review. We are pleased to know you had an overall pleasant time with us, but we are sorry you for the discomfort you had with the mattress. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. Also, our in-room amenities such as hairdryer and other resources are kept at the front desk and are complimentary. We hope you will consider returning to our hotel on your next visit to this area so that we can mak... read more

Business response:

Carlito, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Esther, thank you for sharing your feedback online. Although you had an overall pleasant stay, we apologize for the service issue and that our facility fell short of your expectations. Your feedback with regard to the condition of our property and the service issue is discussed with the appropriate individuals as it will help us improve our future guest experiences. Please give us another opportunity to provide you with a better stay. Sincerely, Hotel Management 

Business response:

Bryan, thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. Your feedback regarding the odor will be shared with our housekeeping team. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management