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Extended Stay America Select Suites - Phoenix - Deer Valley
- Hotels
- Phoenix, AZ
About this business
Location details
20827 N. 27th Ave., Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We were lucky to get a room This was during spring training. We were not aware that we would not have maid service unless we stayed 8 days. It was a surprise to come back to our room and find towels on the floor, and bed not made. The room was next to a busy freeway and noise made it hard to sleep..
Business response:
Thank you so much for posting a review of our property. Please accept our apologies that our housekeeping policies were not explained to you upon check-in. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. I will make sure our staff better explains our policies moving forward. Still, we are happy to know that we were able to provide great customer service at the front desk. Thank you for choosing Extended Stay Hotels. We h... read more
Just sayin' The bedding was not comfortable. Can't really tell you what is was like...plastic best describes it.
Very happy with my stay. Staff courteous and helpful. Very clean and large room. Nice
Business response:
I appreciate you taking the time to write your review. I'm thrilled that our staff was courteous and that our hotel was clean with spacious rooms to meet your needs. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Bare bones but clean. The hotel was perfectly fine because we just weren't there that much. It was clean, the beds were fine but being an extended stay there was no maid service. There was also no business center or even a printer for the airlines. It has some room to improve.
Business response:
I received a copy of your review and wanted to take a moment to personally respond. I am sorry to hear that our housekeeping and dish policies were not explained to you. Housekeeping is provided for reservations with 8 nights or more and linen exchange is always available free of charge. We do offer dishes for our guests but they are not kept in the rooms so that we may provide a fresh clean experience for each guest. I discussed your comments with the team and we are going to ensure our guests are informed on our policies u... read more
Great Coffee The Superbowl made 4 nights here stupid expensive. Great coffee.
Acceptable overall I arrived to find my reservation was not in their system from Hotels.com. After 20 minutes I was finally checked in. The room was acceptable for the price and basically what was expected. Nothing fancy, but did the job for my stay. The room appeared clean when I walked in, but after closer inspection the comforter and blanket had burn holes in them. The floor was not swept or cleaned and a sticky spill behind the chair had not been cleaned from a prior guest. There was also someone's empty cigarette packs ... read more
Visiting the desert It was good for the money.
Business response:
Thank you for taking the time to write a review of your stay. The team and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Deer Valley
How is Extended Stay America Select Suites - Phoenix - Deer Valley rated?
Extended Stay America Select Suites - Phoenix - Deer Valley has a 3.3 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Phoenix - Deer Valley open?
Extended Stay America Select Suites - Phoenix - Deer Valley is open now. It will close tomorrow at 12:00 a.m.