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Extended Stay America Select Suites - Phoenix - Mesa - West
- Hotels
- Mesa, AZ
About this business
Location details
1920 W. Isabella Ave., Mesa, AZ, 85202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was in ok condition. The AC blows directly on the bed by the window and wouldn't maintain an even temp. You'd be sweating in bed and suddenly freezing. Only one pair of towels for two people. You have to rent pans & dishes.
Business response:
Dear Guest, We apologize that the room's comfort and overall setup during your stay did not meet your expectations. Our Select Suites brand offers comfortable, apartment-style accommodations at competitive rates. While our kitchens are equipped with essential appliances, we encourage guests to bring or purchase their preferred cookware and dining items to enhance their stay. Furthermore, Fresh towels and linens are available at the front desk for a small fee, and additional housekeeping can be requested. Regarding the air un... read more
Nice room
Was very pleased with the room. Clean and comfortable
Business response:
Dear Guest, We’re delighted to hear that you found your room clean and comfortable! Providing a welcoming and relaxing space is always our goal, and it’s wonderful to know that your stay reflected that. Our team at Extended Stay America truly appreciates your feedback and looks forward to hosting you again. Knowing that guests enjoy a pleasant and restful experience makes all our efforts worthwhile. Sincerely, Hotel Management
Excelente service and the sheets were clean with a fresh smell. I slept comfortable on the bed. Very clean
great prices! They have everything u need, especially close to MCC - walking distance! & next to breakfast place & smoothie place.
Business response:
Dear Guest, It’s wonderful to hear that you found the location so convenient and the value appealing. We’re glad our amenities and proximity to local spots made your stay easier and more enjoyable. At Extended Stay America, we aim to provide a comfortable, practical home base for every guest. Your kind feedback is appreciated, and we look forward to welcoming you back whenever your travels bring you this way again. Sincerely, Hotel Management
45 minutos de espera para el checking espantoso
Business response:
Dear Guest, Thank you for sharing your experience with us. We understand how valuable time can be during travel, and a delayed arrival can certainly feel frustrating. Your patience in this situation is appreciated. Feedback like this helps provide perspective on how the overall arrival experience is perceived, especially during busy periods. Your comments have been noted for awareness and consideration. We appreciate you taking the time to share your thoughts and hope future visits feel smoother and more welcoming from the m... read more
A/C worked good. A small coffee pot would be handy for short stays.
Business response:
Dear Guest, We are pleased to hear that the air-conditioning contributed to your comfort during your visit. We also appreciate you sharing a thoughtful suggestion that could add convenience, especially for brief stays. Guest input like this helps us evaluate ways to enhance the overall experience and better align amenities with traveler needs. Thank you for staying with us at Extended Stay America, and we look forward to seeing you soon. Sincerely, Hotel Management
Bree, the person at the counter, was incredibly short and impatient. It started w a request for 4 keys, as we were 4 ppl and booked as such. I was told (in a childish mocking tone), 'I gave you 2 keys ma'am". When i explained we were 4 and not planning on being together at all times she said, "You're getting 2 ma'am." I asked if i could leave a deposit but she dismissed me. Then my room was 2 full beds instead of the King and sofa bed I reserved. When I call she didnt even attemp to fix it, she basically said wethey gave awa... read more
Business response:
Dear Guest, We sincerely regret that your stay did not provide the level of comfort and support you expected. We understand how frustrating it can be when room arrangements and requests are not handled as anticipated, and how this can affect the overall experience. It is reassuring to hear that the accommodations were clean and appeared updated, but we recognize that service interactions are equally important. Comments like yours are carefully shared with our team to help improve communication and responsiveness. We apprecia... read more
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Mesa - West
How is Extended Stay America Select Suites - Phoenix - Mesa - West rated?
Extended Stay America Select Suites - Phoenix - Mesa - West has a 3.3 star rating with 2,577 reviews.
When is Extended Stay America Select Suites - Phoenix - Mesa - West open?
Extended Stay America Select Suites - Phoenix - Mesa - West is open now. It will close tomorrow at 12:00 a.m.