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Extended Stay America Select Suites - Phoenix - Mesa - West
- Hotels
- Mesa, AZ
About this business
Location details
1920 W. Isabella Ave., Mesa, AZ, 85202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property rating is appropriate. The room smelled like cooking oil but it is to be expected for an extended stay hotel. Everything else was very clean.
Business response:
Dear Guest, We are glad that the overall cleanliness of the space stood out during your stay. Our team works diligently to maintain comfortable, well-kept rooms so guests can settle in with ease. Feedback such as yours is truly valued as it highlights both expectations and positive elements of the experience. We hope another trip brings you back again for another pleasant visit with us. Sincerely, Hotel Management
Check-in was smooth and quick. Staff all around were friendly and helpful. Room was clean, although didn’t come with a trash can. Property was maintained. I did see the same dog droppings for the last 2 days of my stay. Wished they had a gym for how big the place was. Other than that no complains.
Business response:
Dear Guest, We work hard to provide attentive service and comfortable accommodations, so it means a lot that you noticed and appreciated it. We also appreciate the suggestion regarding fitness facilities, as guest convenience is always a priority. We value your balanced feedback and look forward to welcoming you back to Extended Stay America soon. Sincerely, Hotel Management
The room was in ok condition. The AC blows directly on the bed by the window and wouldn't maintain an even temp. You'd be sweating in bed and suddenly freezing. Only one pair of towels for two people. You have to rent pans & dishes.
Business response:
Dear Guest, We apologize that the room's comfort and overall setup during your stay did not meet your expectations. Our Select Suites brand offers comfortable, apartment-style accommodations at competitive rates. While our kitchens are equipped with essential appliances, we encourage guests to bring or purchase their preferred cookware and dining items to enhance their stay. Furthermore, Fresh towels and linens are available at the front desk for a small fee, and additional housekeeping can be requested. Regarding the air un... read more
Nice room
Was very pleased with the room. Clean and comfortable
Business response:
Dear Guest, We’re delighted to hear that you found your room clean and comfortable! Providing a welcoming and relaxing space is always our goal, and it’s wonderful to know that your stay reflected that. Our team at Extended Stay America truly appreciates your feedback and looks forward to hosting you again. Knowing that guests enjoy a pleasant and restful experience makes all our efforts worthwhile. Sincerely, Hotel Management
Excelente service and the sheets were clean with a fresh smell. I slept comfortable on the bed. Very clean
Bree, the person at the counter, was incredibly short and impatient. It started w a request for 4 keys, as we were 4 ppl and booked as such. I was told (in a childish mocking tone), 'I gave you 2 keys ma'am". When i explained we were 4 and not planning on being together at all times she said, "You're getting 2 ma'am." I asked if i could leave a deposit but she dismissed me. Then my room was 2 full beds instead of the King and sofa bed I reserved. When I call she didnt even attemp to fix it, she basically said wethey gave awa... read more
Business response:
Dear Guest, We sincerely regret that your stay did not provide the level of comfort and support you expected. We understand how frustrating it can be when room arrangements and requests are not handled as anticipated, and how this can affect the overall experience. It is reassuring to hear that the accommodations were clean and appeared updated, but we recognize that service interactions are equally important. Comments like yours are carefully shared with our team to help improve communication and responsiveness. We apprecia... read more
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Mesa - West
How is Extended Stay America Select Suites - Phoenix - Mesa - West rated?
Extended Stay America Select Suites - Phoenix - Mesa - West has a 3.3 star rating with 2,634 reviews.
When is Extended Stay America Select Suites - Phoenix - Mesa - West open?
Extended Stay America Select Suites - Phoenix - Mesa - West is open now. It will close tomorrow at 12:00 a.m.