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Extended Stay America Select Suites - Phoenix - Mesa - West
- Hotels
- Mesa, AZ
About this business
Location details
1920 W. Isabella Ave., Mesa, AZ, 85202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk person was underwhelming in his ability to care answer questions and generally help
Checked in about 11pm, registration assistant was friendly, helpful, & courteous. Room was clean, no complaints!
Business response:
Dear Debra, Thank you for sharing your positive experience at Extended Stay America! We're delighted to hear that you had a pleasant check-in process and found your room to be clean and satisfactory. Providing exceptional service and accommodations is our top priority, and we hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Management
Good
Clean and safe visit for family
Business response:
Dear Anna, We are thrilled to hear about your positive experience during your stay at Extended Stay America. Our top priority is providing a clean and safe environment for our guests, and we're delighted that we met your expectations. Thank you for choosing us for your family trip, and we look forward to welcoming you back again soon!Sincerely,Hotel Management
Always nice
Good rest
Business response:
Dear Colin, Thank you for staying at Extended Stay America. It was wonderful hosting your visit, and we thank you for allowing us to be of service. Our staff does an excellent job maintaining our accommodations, and it will be a pleasure to share your kind remarks with them. We appreciate your generous review and hope you will be back to revisit soon. Sincerely,Hotel Management
Check in needs major overhaul The check in clerk was an absolute ass
Business response:
Dear Albert, Thank you for sharing your experience. We apologize for any inconvenience you experienced during the check-in process. It is disheartening to know that we failed to meet your expectations and provide you with the exceptional service we are known for. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future. We hope to welcome you back for a more enjoyable stay.Sincerely,Hotel Management
We inquired if we could get a late check out. We were told that we could check out at 1 o’clock instead of 11 AM the next morning we got a knock on the door from an office personnel and they told us that we had 15 minutes to get out that they were not gonna honor our late check out at 1 o’clock. It was very inconvenient and rude, we will not be back
Business response:
Dear Bradly, We sincerely apologize for the inconvenience and miscommunication regarding your requested late check-out. Your experience does not align with our service standards, and we deeply regret the frustration it caused. We are reviewing this incident with the concerned individuals to determine where we went wrong and how we can avoid such inconvenience. Your feedback is invaluable, and we hope you will allow us another opportunity to redeem your confidence in us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Mesa - West
How is Extended Stay America Select Suites - Phoenix - Mesa - West rated?
Extended Stay America Select Suites - Phoenix - Mesa - West has a 3.3 star rating with 2,634 reviews.
When is Extended Stay America Select Suites - Phoenix - Mesa - West open?
Extended Stay America Select Suites - Phoenix - Mesa - West is open now. It will close tomorrow at 12:00 a.m.