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Extended Stay America Select Suites - Phoenix - Mesa - West
- Hotels
- Mesa, AZ
About this business
Location details
1920 W. Isabella Ave., Mesa, AZ, 85202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Okay so i ordered a reservation with my cash app card , payment went through and it seemed fine. I get there and the guy behind the counter tells me that he couldnt give me the room because i dont have a bank card? Like with BAnk of America or chase? I have an banking app thou that they didnt accept because of their policies. These policies should be able to be found in the description of the motel. I seriously got extremely lucky and someone let me use their bank card info. Without that guy? I would of been hittijg you guys... read more
Business response:
Dear Darrel, Thank you for choosing us and sharing your experience. We appreciate your input and apologize for the frustration you experienced with the payment method. Hotel policies can vary, and it's important to ensure payment options are compatible with the establishment's requirements in advance. We're grateful that someone was able to assist you and prevent any inconvenience. While we aim to provide a smooth experience, your insights are valuable, and we hope your next visit, with a compatible payment method, will be m... read more
Was good enough for one night The room was fine, other than finding 2 cockroaches in the middle of the night. We rented the king with a sleeper sofa, no extra sheets, blankets or pillows for the sleeper sofa. I went to the office to ask for some, waited a ridiculous amount of time while the front desk clerk was outside, he saw me i even waved and he continued to talk to a guy out there and then turned around and walked even further away to the laundry room. So i never got sheets for my kids, i had to split up my bedding for ... read more
Business response:
Dear Jessica, Thank you for choosing to stay at our hotel. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. We are reviewing these concerns with our associates to make sure we are promptly and appropriately responding to every guest request. Thank you for taking the time to leave this revi... read more
Very clean rooms and check in was a breeze.
It is what it is. It was neither bad nor amazing. It was a great price and had a kitchen which we would have used more if we were there longer. It was a tad noisy outside at night. Dogs, doors, a police siren….but, overall it was clean, cheap and just fine for one night. I’d stay here again for a longer stay if needed for those reasons. I’m cheap. It was fine.
Business response:
Dear Anna Lisa, We appreciate your feedback about your stay at Extended Stay America. We're glad you found it to be a clean and budget-friendly option with the convenience of a kitchen. However, we apologize for the external noise but are pleased that you'd consider staying with us again. Your satisfaction is important to us, and we look forward to accommodating you for future stays. Thank you for choosing us!Sincerely,Hotel Management
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Frequently asked questions about Extended Stay America Select Suites - Phoenix - Mesa - West
How is Extended Stay America Select Suites - Phoenix - Mesa - West rated?
Extended Stay America Select Suites - Phoenix - Mesa - West has a 4.3 star rating with 1,546 reviews.
When is Extended Stay America Select Suites - Phoenix - Mesa - West open?
Extended Stay America Select Suites - Phoenix - Mesa - West is open now. It will close tomorrow at 12:00 a.m.