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Extended Stay America Select Suites - Phoenix - Mesa - West
- Hotels
- Mesa, AZ
About this business
Location details
1920 W. Isabella Ave., Mesa, AZ, 85202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Has issues with the booking, and staff just told me I would have to wait and see if it fixed itself. Even when I called Hotel.com for assistance and the problem happened a second time they told the customer support the same thing and I ended up going to stay somewhere else.
Business response:
Dear Guest, We are genuinely sorry for the issues you experienced at the time of check-in with your reservation. What you faced is unusual, and we are looking into this matter so that we can handle this situation in a better way in the future; we are grateful for your patience. Since your reservation was made through a third-party site, we would also request you contact them directly. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management
Had made prior reservations, but when I arrived to check in, I was charged a second time for the room. Had to contact Hotel.com.
Business response:
Dear Keith, Thank you for choosing to stay with us. We want every guest to have a positive experience, and we apologize for the reservation issue. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. Your concern has been shared with the appropriate individuals, and we are following up to determine where we went wrong and how we can avoid future inconveniences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opp... read more
6 Beds need upgrade
Business response:
Dear Marvin, Thank you for taking the time to write a review about your recent stay. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. Please know our front desk associates are always available to help make you comfortable. Thank you for bringing this to our attention. We hope you will give us another chance to provide you with the relaxing stay you deserve.Sincerely,Hotel Management
Hotel was clean for an older property. Front desk clerk didn't seem to willing to address a couple of issues, or get information, but they weren't major issues. I did find it odd that there was no drink machine on the property. And, the laundry room did not have a way for people to get quarters for the machines, and the front desk didn't keep rolls of quarters for that purpose. What's a person to do?
Business response:
Dear Larry, Thank you for sharing your experience with us. We are truly sorry you experienced so many difficulties during your stay and, more importantly, you felt our staff was not responsive. Our team takes great pride in delivering outstanding customer service to each guest; therefore, we apologize this was not your experience. Your feedback is important to us, and we hope you will give us a second chance to make a better impression the next time you are in the area. Thanks again for being our guest. Sincerely,Hotel Manag... read more
Staff was AMAZING!!!
Business response:
Dear Isaias, Thank you for staying with us at Extended Stay America and sharing your review with fellow travelers. We aim to provide exceptional accommodation for every guest. Therefore, we are thrilled we made this happen with our excellent customer service. We will certainly enjoy sharing your generous compliment with our team. It was a pleasure hosting you; we hope to see you again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Mesa - West
How is Extended Stay America Select Suites - Phoenix - Mesa - West rated?
Extended Stay America Select Suites - Phoenix - Mesa - West has a 4.3 star rating with 1,547 reviews.
When is Extended Stay America Select Suites - Phoenix - Mesa - West open?
Extended Stay America Select Suites - Phoenix - Mesa - West is open now. It will close tomorrow at 12:00 a.m.