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Extended Stay America Select Suites - Phoenix - West
- Hotels
- Phoenix, AZ
About this business
Location details
1360 N 43rd Ave, Phoenix, AZ, 85009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Racist/Unprofessional Hotel Very unhappy when I arrived the staff was rude and seemed racist he stated my card expired at the end of march so they sold our room but my card didn't expire until 10/17 they didnt even call me to inform me. We will never reserve a room from this place ever and I will let all my friends and family know on Facebook about this place not to go there at all.
Business response:
I'm very sorry to hear that our hotel did not meet your expectations. We appreciate your comments as we work to improve our guest experience. We wish you the best in your future travels.
Never Again The staff was racist and extremely rude. The room had a horrible smell that would not go away. The Full size bed was actually a twin size bed.
Business response:
I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.
OK if you want save money and stay a few weeks it is was OK
Business response:
On behalf of our entire staff here at Value Place, we would like to thank you for staying with us. We hope to see you again when your travels bring you back to the area.
Not worth the money! Appearance of building and cleanliness inside was good.However we had a room with a kitcnette. There were no cups,dishes or cutlery.No room phone book to inquire about local eateries or entertainment spots.No wi-fi - you had to pay it.Bathroom exhaust fan sounded like an outboard motor when running.Asking hotel clerk for a cab phone number to get to the airport seemed to be a major hassle for them.
Business response:
Thank you for taking the time to review our hotel. We appreciate all guest feedback. We are disappointed and sorry that you had the experience you did. We want to assure you this is not representative of the service we expect to provide. I sincerely apologize for the inconvenience you encountered. We hope that you give us another chance.
Clean but primitive Clean, but bare of even the minimum amenities. You must be prepared to bring or buy everything a normal hotel would provide...tissues, soap, hand towels, dish soap, shampoo, all kitchen utensils, dishes and coffee pot pans. This is difficult if you are flying in, not driving. There should be a warning in the advertising when you book the hotel online. Very disappointed in beds also.....felt like straw stuffed into plastic. Very uncomfortable .
Business response:
We apologize for failing to provide you with a wonderful stay. We will be utilizing your feed back to work towards improving our location. Our goal is to provide our guest with an exceptional stay but it seems we have come up short. Thank you for your feedback and we wish you well on your future travels.
horrible staff is verry rude and disrespectful
Business response:
I'm very sorry to hear that our hotel did not meet your expectations. We appreciate your comments as we work to improve our guest experience. I hope you will consider staying with us again the next time your travels bring you to our area.
묵으신다면 도로가 방향은 피하세요~ 2주간의 숙박중 가장 별루였던 호텔. 호텔에 냄새도 안좋고 방이 도로옆이라 밤새 시끄럽고 직원에게 콜을해도 올라오지도 않고 욕실도 지저분하고 샴푸도 없었던 유일한 호텔. 침대는 편했어요.
Business response:
Thank you for choosing to stay at Value Place. We strive to provide a clean, comfortable, and relaxing stay for our guests but it seems we have fallen short. Please allow us another chance to serve you again in the future.
Bedbugs Good room,fair prices.Had a problem with bedbugs that were in the blankets.We rented two rooms for 12 days,by the last day we were covered in bites and the bugs had spread to my clothes and my lugage.The hotel has turned it over to their insurance and I am sure I will never hear back from anyone on a resolution,I would not stay at this hotel again,keep looking.I know things happen but how you handle them when they do is a reflection on your business.
Business response:
We appreciate you taking time to share your experience with us. We apologize for the experience you had during your stay at Value Place. We will continue to monitor the property for any insect issues. We hope you will consider staying with us again in the future.
Shocked that Travelocity would recommend!! I booked and paid for two non-smoking rooms for my family and friends to stay in while visiting another state, through Travelocity. We drove hours to get to our destination, looking forward to getting some rest in our hotel room. To our surprise, we would not feel the least bit comfortable. *I booked and pre-paid for 2 non-smoking rooms, was told they only have smoking, which the whole 3rd floor reeked of fresh cigarette smoke (mind you I was traveling with my 6 year old). *Remote d... read more
Business response:
We apologize for the experience you had during your stay at Value Place. We strive to provide quality guest services but it seems we have fallen short. Thank you for bringing this to our attention so we can address the matter with our staff. We hope you will reconsider staying with us again in the future.
Frequently asked questions about Extended Stay America Select Suites - Phoenix - West
How is Extended Stay America Select Suites - Phoenix - West rated?
Extended Stay America Select Suites - Phoenix - West has a 2.9 star rating with 979 reviews.
When is Extended Stay America Select Suites - Phoenix - West open?
Extended Stay America Select Suites - Phoenix - West is open now. It will close tomorrow at 12:00 a.m.