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Extended Stay America Select Suites - Phoenix - West
- Hotels
- Phoenix, AZ
About this business
Location details
1360 N 43rd Ave, Phoenix, AZ, 85009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
High sketchy activity surrounding this hotel The location of this hotel was convenient but there were several scandalous people surrounding and possibly living in the hotel. When we walked in the window to the front desk was closed! Our refrigerator was dirty. The room had a muggy smell. I'm just saying for the $128 we spent for one night it was not worth it.
Business response:
Thank you for taking the time to send us your comments about your stay with us. We are sorry it didn’t live up to your expectations. We will be contacting the hotel to address the issues you mentioned. We wish you the best in your future travels and hope you will give us another try.
Use this place as your last option This place is not smoke free. Walls are paper thin and you can hear everything. Bed and pillows uncomfortable.
Had to deal with it After I had made this reservation on my way and Transit the hotel called me and told me they had to move me to the Peoria location due to lack of rooms?! Then the peoria location called me to tell me that instead of the room that I requested it was going to be a SMOKING room at that. As a non-smoker the order of the floor and the room was pretty strong. There are no other hotels in the area that had availability so I had to deal with it....
Business response:
Thank you for providing us with this useful feedback. We have shared your comments with the appropriate departments so that we can continue striving to create exceptional stays for future guests. Thank you again for staying with us and we look forward to welcoming you back.
Woodbridge Suites No signage out by the road, drove around the block twice trying to find the entrance. Noisy, we were on the top floor and could hear yelling from the parking lot. We also could hear the doors slamming down the hall. Beds were horribly uncomfortable. The front desk clerk was doing house keeping chores, making beds, etc.
Business response:
I apologize for the negative experience during your time at WoodSpring Suites. We will look into everything you’ve brought to our attention. We wish you luck on all your future travels and hope you’ll give WoodSpring Suites another chance.
Family traveling to AZ Our non-smoking room was given away. No one called to let us know in advance and the hallways were loud from the other people who stayed therefore we did not get the comfort or enough rest we were anticipating i will not stay here again.
Business response:
I'm very sorry that our hotel did not meet your expectations. We strive to impress our guests, but it is clear that we came up short. Please allow us another chance to impress you on your next trip to the area.
Hotel Shock! This hotel is more of a residence motel. The only amenities given is a bar of soap. If you need towels or linen you have to take the dirty ones to the front desk and exchange for clean ones as they only clean the rooms every 2 weeks! No I will not refer anyone or book this hotel/ motel again!
Business response:
Thank you for taking the time to send us your comments about your stay with us. We are sorry it didn’t live up to your expectations. We are an extended stay hotel so we do things a little differently but you should still receive excellent guest service. I will share your feedback with the hotel staff.
late arrival and they gave our room away. did not even check in. horrible service
Business response:
First I'd like to apologize that we did not have a room available for you. Thank you for taking the time to let us know how we can improve. We take all guest feedback very seriously and will address everything you've brought to our attention. We hope that you will reconsider staying with us again in the future.
Staff was very unprofessional. Room was very uninviting and small. Linens were stained on bed. Front office was closed and not available when i needed to check out at 7am. Hotel location was not safe.
Business response:
We would like to apologize for any and all inconveniences you experienced during your recent stay with us. I will be sure to remind all staff to be attentive to issues and be sure they are resolved immediately. Thank you for sharing your experience with us.
Inconvenient for short term stay This place is suitable for long term stay but lack of amenities make it inconvenient for short term stay. The rooms have no shampoo, no safe, no iron/ironing board. Fridge in the room is very loud. Front desk office hours are very short, late arrivals may not even be able to check in. There's housekeeping only once per week (or once every two weeks?). TV is not clear and offers very few channels.
Business response:
I'm very sorry to hear that our hotel did not meet your expectations. We appreciate your comments as we work to improve our guest experience. I hope you will consider staying with us again the next time your travels bring you to our area.
Frequently asked questions about Extended Stay America Select Suites - Phoenix - West
How is Extended Stay America Select Suites - Phoenix - West rated?
Extended Stay America Select Suites - Phoenix - West has a 2.9 star rating with 979 reviews.
When is Extended Stay America Select Suites - Phoenix - West open?
Extended Stay America Select Suites - Phoenix - West is open now. It will close tomorrow at 12:00 a.m.