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Extended Stay America Select Suites - Pittsburgh - Cranberry
- Hotels
- Cranberry Township, PA
About this business
Location details
102 Wisconsin Avenue, Cranberry Township, PA, 16066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just opened brand new I like it
This place was absolutely disgusting. Nobody working at front desk so there was a note saying to use the lobby phone to call. There was a note on the lobby phone that it isn't working so you have to use your personal phone to call. Then, after checking in, they tell you the elevator isn't working and we're on the 4th floor! Bad enough when you have kids, but having a senior citizen with mobility issues makes that even worse. The amount of garbage in the stairway and hallway was disgusting. The room itself was ok. Throughout ... read more
Business response:
Dear Guest, We apologize for the experience you described and regret that your visit did not meet expectations. The lack of assistance you encountered upon arrival, along with the concerns related to the building and overall environment, is not reflective of the standard we aim to provide. We also understand how unsettling certain aspects of your stay must have felt, particularly when traveling with family. Your feedback has been shared with the appropriate teams so we can address these concerns and improve overall condition... read more
I first arrived and needed to call on my cell phone to another cell phone because the in-house wasn’t operational. Waiting to check-in I learned the elevator isn’t working. I will be fixed maybe tomorrow. We only had rooms on the 3rd floor. Okay, things happen. Thinking I can go to the room and relax and watch tv. Nope there wasn’t a connection. Non working elevator and non- working TV, non working lobby telephone. Never again! Oh, 2 Extended Stays with-in of a mile of eachother and no way of discerning easily which one is w... read more
Business response:
Dear Guest, We’re very sorry to hear that your arrival and stay were so frustrating. We sincerely apologize for the difficulty reaching the front desk due to the in-house phone not working, as well as the inconvenience of the elevator being out of service, especially with rooms located on higher floors. We also regret that the TV in your room was not functioning, as this should have been addressed prior to your arrival. Your feedback has been shared with the appropriate teams so these concerns can be addressed and better man... read more
Not clean
Business response:
Dear Guest, We sincerely apologize for the lack of cleanliness in your room and the discomfort it caused during your stay. We understand how this would impact your overall experience, and this is not the standard we aim to provide. Your feedback has been shared with our housekeeping team to ensure greater attention to overall upkeep and presentation. We hope you’ll consider giving us another opportunity to provide a much-improved stay. Sincerely, Hotel Management
My recent stay at the hotel was extremely disappointing due to multiple unresolved issues that significantly impacted my comfort and overall experience. Upon arrival, I was not informed that the elevator was out of service, which created an immediate inconvenience. Once in the room, I discovered that the television was not working, adding to the frustration. Throughout my stay, there were ongoing maintenance problems, including lights that constantly flickered or shut off unexpectedly. At one point, the power went out entire... read more
Business response:
Dear Guest, We sincerely regret that yourstay did not meet expectations and that several aspects of your experience impacted your comfort. We understand how frustrating it must have been to arrive without prior notice of the elevator being out of service, and we apologize for the inconvenience this caused at check-in. We’re also sorry for the in-room issues you encountered, all of which are not reflective of the experience we aim to provide. Your feedback regarding communication and property upkeep has been shared internally... read more
Worst experience
Business response:
Dear Guest, We’re sorry to hear that your experience did not meet expectations and that your stay was disappointing. This is not the level of comfort and service we aim to provide, and we regret that we fell short during your visit. Your feedback has been shared with our team for review as we continue working to improve the overall guest experience. We appreciate you bringing this to our attention and hope to provide a better stay in the future. Sincerely, Hotel Management
I stayed for an hour and left. The room was dirty. It was cleaned but there was hair all in the bed and then came the bugs. As soon as I saw em, I left.
Business response:
Dear Guest, We’re very sorry to hear that the condition of your room led you to cut your stay short. Every room should be thoroughly inspected and cleaned before being assigned, and we are addressing this lapse with our housekeeping team to reinforce greater attention to room readiness and overall presentation. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a more comfortable and reassuring stay in the future. Sincerely, Hotel Management
Arrived at approximately 8pm and nobody was at the front desk. A handwritten note said to use the lobby phone to call the attendant. Only phone around was in the entryway and it didn’t work, but another note said to call a phone # using your own phone. Someone showed up after a few minutes and finally got a room on the second floor. Elevator didn’t work. Both sinks in the room didnt drain. Kitchen was useless without any amenities. No coffee maker. Floor in bedroom was sticky. Bathroom was less than clean. No breakfast at al... read more
Business response:
Dear Guest, We regret that your stay did not reflect the experience we aim to provide. We understand that difficulties reaching assistance at the front desk upon arrival, combined with issues in the room, affected your comfort during the visit. The condition of the space and the absence of certain in-room items would understandably have added to your frustration. Your feedback has been shared with the appropriate teams so these matters can be reviewed as we continue working to improve the overall guest experience. We hope to... read more
Frequently asked questions about Extended Stay America Select Suites - Pittsburgh - Cranberry
How is Extended Stay America Select Suites - Pittsburgh - Cranberry rated?
Extended Stay America Select Suites - Pittsburgh - Cranberry has a 3.4 star rating with 1,163 reviews.
When is Extended Stay America Select Suites - Pittsburgh - Cranberry open?
Extended Stay America Select Suites - Pittsburgh - Cranberry is open now. It will close tomorrow at 12:00 a.m.