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Extended Stay America Select Suites - Pittsburgh - Cranberry
- Hotels
- Cranberry Township, PA
About this business
Location details
102 Wisconsin Avenue, Cranberry Township, PA, 16066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I did not feel safe I did not stary went to another hotel
Where do I begin? The level of incompetence at this property is epic. I stayed for a few days. None of those days did my tv work because the “guest” before me redistributed the wires going into the back of the tv. To get help for this matter took until my final day.
Business response:
Dear Dean, We sincerely apologize that the television in your suite was not functioning during your stay and that it took multiple days to resolve the issue. We understand the importance of having working amenities, and we regret that the delay in service impacted your experience. We are reviewing our room inspection and maintenance protocols to ensure that issues like this are identified and addressed before guests arrive. Thank you for bringing this to our attention. Your feedback is invaluable, and we’re committed to impr... read more
No staff available. Fire alarm sounded when taking a shower no one at desk. Security non existent
Business response:
Dear Malachy, We sincerely apologize for the concerning experience you had during your stay. Guest safety and support are our top priorities, and we regret that we fell short in this regard. The lack of attentiveness and responsiveness from our associates during a fire alarm is unacceptable, and we understand how unsettling that must have been for you. We appreciate you bringing this to our attention. Your comments have been shared with the appropriate team for immediate review and to facilitate necessary improvements. Thank... read more
I’m handicap an asked for handicap things (shower chair nope they have but was booked out a couldn’t change my room an had no idea which rooms has n which don’t. So unfair
Business response:
Dear Lettie, Thank you for sharing your experience. We sincerely apologize for the challenges you faced during your stay and understand how important proper accommodations are for a comfortable visit. It is concerning to hear that your needs were not met and that clear information was not provided regarding accessible features. Your feedback highlights an area where we must improve, and we will address this with our team to ensure a better guest experience. We hope to have the opportunity to make your next stay with us outst... read more
First thing.. the lobby lights was off… the counter to check in was closed. Instructions to call an extension number on the phone lobby.. but the phone was out of order then they gave you a number to call and the phone behind the closed door was ringing that no one was there. Waited for 20mins along with another person checking in till someone walked up. Once he check both of us in he then closed the door again and left.
Business response:
Dear Cyrus, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We appreciate that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you des... read more
Our inability to check out, following a serious roach problem, was hampered by the hotel office being closed, the phone used to contact the management was out of order, and our attempts to call customer service by cell phone kept leading to being disconnected. We had no recourse to seek resolution. None.
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. Considering this a rare incident, we look forward to the opportunity to host you again and provide you ... read more
Blankets are not washed, they are itchy and beds are noisy .. not at all a good stay
Business response:
Dear Guest, We are sorry that your stay was uncomfortable due to the issues you mentioned with the blankets, beds, and overall cleanliness. We take guest comfort seriously and apologize for not meeting your expectations. We'll inspect our laundry procedures to ensure that blankets are properly washed and maintained. Our maintenance team is already checking the beds to identify and fix any noise issues. Your feedback helps us improve, and we hope to see you the next time you visit the area. Sincerely, Hotel Management
There was no one to let me in. I arrived at 9 PM. When I finally reached someone, it took them 10 minutes to come down. The room had stains on the comforter, hair and dirt on the towels. The chair was very ratty, pieces fallen off all over. It was advertised as having a breakfast starting at 6 AM, and there was nothing.
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve! Si... read more
Frequently asked questions about Extended Stay America Select Suites - Pittsburgh - Cranberry
How is Extended Stay America Select Suites - Pittsburgh - Cranberry rated?
Extended Stay America Select Suites - Pittsburgh - Cranberry has a 3.4 star rating with 1,163 reviews.
When is Extended Stay America Select Suites - Pittsburgh - Cranberry open?
Extended Stay America Select Suites - Pittsburgh - Cranberry is open now. It will close tomorrow at 12:00 a.m.