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Extended Stay America Select Suites - Pittsburgh - Cranberry
- Hotels
- Cranberry Township, PA
About this business
Location details
102 Wisconsin Avenue, Cranberry Township, PA, 16066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Toilet didn’t flush no garbage can in the room fire alarm going off in the middle of the night and very noisy
Business response:
Dear Guest, We sincerely apologize for the issues you experienced during your stay, including the toilet not flushing and the absence of a garbage can. We also feel sorry for the inconvenience caused by the fire alarm disturbance and the noise disruption. This is certainly not the level of comfort or safety we strive to provide. Please accept our apologies for the inconvenience and frustration this caused. Your concerns have been shared with our maintenance and housekeeping teams. Guest comfort and safety are our top priorit... read more
Staff was amazing. Room was dirty. Shower was not working when I took a shower. Shower head was lose and water sprayed everywhere in bathroom. Bed frame has not been wiped in out don’t know when. Lots of dirt and pillows had hair. There was also a lingering smell in the hallways.
Business response:
Dear Xavier, Thank you for taking the time to share your feedback. We truly appreciate your kind recognition of our team’s efforts and are pleased they made a positive impression. However, we sincerely apologize for the condition and maintenance concerns you encountered in your accommodations. This is not the standard we strive to provide, and your comments have been shared with the appropriate departments for immediate review and corrective action. Guest comfort and cleanliness remain top priorities. We hope you will consid... read more
Our room had an unpleasant smell the whole time. The rest of the hotel had an odor of marijuana in hallways, elevator. People constantly prop back door open so you can get in without a key. It was not stated in the booking process that the kitchentte is completely unstocked and dishes, utensils and cooking supplies must be brought or purchased. I wouldn't book here again. Positives were the gym was nice, the hotel in general was clean. The bed was comfortable. Close to many restaurants and shopping, easy to get to interstate... read more
Business response:
Dear Guest, We were disappointed to read about the issues you encountered during your stay and are genuinely sorry for the condition of your room and the security concerns. The care and comfort of our guests are very important to us, and we take your comments seriously. We will review this matter with our team promptly and appreciate your patience. We also regret any confusion regarding our kitchenette and dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we ... read more
The alarm system was going off multiple times. Not due to emergency but the system was malfunctioning. I we t off numerous times after midnight and in the morning too. I want my room refunded
Business response:
Dear Guest, We always want to provide a peaceful stay for each guest, but when a fire alarm sounds, we must evacuate the hotel for everyone's safety until we can thoroughly investigate the cause of the alarm. We realize an evacuation is not a pleasant experience, and we would like to apologize for the way our associates handled this situation. Thank you again, and we would welcome another opportunity to give you the experience you deserve the next time you are in the area. Sincerely, Hotel Management
Never again.
Business response:
Dear Guest, Thank you for sharing your review. We truly care about delivering excellent service and ensuring the comfort of all of our guests, so we are sorry for not meeting these expectations. Our front desk team is always here to assist you. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay. Sincerely, Hotel Management
No front
Business response:
Dear Guest, We sincerely apologize for the inconvenience caused by the absence of front desk assistance during your stay. We understand that having a readily available front desk is crucial for guest comfort, security, and support. Your comments have been shared with our management team to review staffing coverage and ensure proper assistance is available at all times. We appreciate your honesty, as it helps us identify areas for improvement and enhance the overall guest experience. We regret the inconvenience caused and hop... read more
Room was dirty, the common areas had stains on the carpet or there was stuff on the floor that was there all week.
Business response:
Dear Guest, We sincerely apologize that your room did not meet cleanliness expectations and that you encountered stains and debris in the common areas throughout the week. This is far below the standards we aim to maintain. Our housekeeping and maintenance teams have been notified. Your feedback is extremely valuable, and we appreciate you bringing these concerns to our attention so we can improve the guest experience. We hope to welcome you back with a significantly improved and refreshed experience. Sincerely, Hotel Manage... read more
I didn't stay more then ten minutes, but got charged for the night anyway.. didn't care, I wasn't staying the night there...
Business response:
Dear Guest, We are sorry to hear that you chose not to stay and that the situation led to frustration regarding the nightly charge. Thank you for bringing this to our attention. We value your honesty, and we hope to welcome you back with a significantly improved and refreshed experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Pittsburgh - Cranberry
How is Extended Stay America Select Suites - Pittsburgh - Cranberry rated?
Extended Stay America Select Suites - Pittsburgh - Cranberry has a 3.4 star rating with 1,163 reviews.
When is Extended Stay America Select Suites - Pittsburgh - Cranberry open?
Extended Stay America Select Suites - Pittsburgh - Cranberry is open now. It will close tomorrow at 12:00 a.m.