Extended Stay America Select Suites - Provo - American Fork

Business response:

Dear Omar, At Extended Stay America, we take pride in delivering exceptional service to all our guests, and we are thrilled to read that you had a delightful experience. Your kind words about our staff and their outstanding hospitality mean a lot to us. We appreciate your patronage and look forward to welcoming you back soon!Sincerely,Hotel Management 

Business response:

Dear VALERIE, Thank you for reviewing your stay at Extended Stay America. We're delighted to read that you had a positive experience with our friendly front desk staff and that the check-in process was fast and efficient. We strive to provide a welcoming and smooth experience for our guests, and we're glad that our team members contributed to your satisfaction. It was our pleasure to host your stay, and we look forward to your next visit.Sincerely,Hotel Management 

Business response:

Dear James, Thank you for choosing our hotel for your visit. While we are glad you were satisfied with many aspects of your stay, especially your clean room, we are disappointed that we did not meet your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality we are known for providing. Sincerely, Hotel Management