Extended Stay America Select Suites - Provo - American Fork

Business response:

Dear shana, Thank you for choosing our hotel for your stay. We were disappointed to read about the cleanliness issues you encountered and sincerely apologize for not living up to your expectations. Although this does not change what transpired, we will review your comments with our housekeeping team to ensure we are well-poised to serve our guests better moving forward. We value your feedback and truly hope you will give us another chance to provide the flawless experience you should have received on this visit.Sincerely,Hot... read more

Business response:

Dear Christopher, Thank you for taking the time to share your comments. We aim to provide every guest with the exceptional experience expected of us; however, we failed to do so, and we apologize if the lack of appliances impacted your stay. We've shared your concern with the appropriate individuals, and we're following up to figure out how to enhance our guest experience. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management