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Extended Stay America Select Suites - Provo - American Fork
- Hotels
- American Fork, UT
About this business
Location details
57 North 900 West, American Fork, UT, 84003, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hugh
Business response:
Dear Santiago, Thank you for sharing your feedback. We understand the importance of providing all our guests with a comfortable and satisfactory experience. We apologize if your stay did not meet your expectations. Your comments regarding the room conditions and breakfast availability are concerning, and we will address them with our team to ensure improvements are made. We appreciate your input as it helps us to identify areas for enhancement. If you would like to discuss your experience further or provide additional detail... read more
The bed was very hard.
Business response:
Dear Lynsey, We are sorry the bed did not meet your comfort expectations during your stay. We understand the importance of a good night's sleep and regret any inconvenience caused. Guest comfort is our priority, and we appreciate your feedback. If you have any further comments or if there is anything we can do to enhance your experience in the future, please feel free to reach out to us directly. We value your patronage and hope to welcome you back for a more comfortable stay in the future.Sincerely,Hotel Management
Everything was great at our stay at the Extended Stay America. The only thing we didn’t like was the smell of dog urine in the hallway it was pretty strong. But everything else was clean, so was our room. Excellent! Would visit again hopefully the dog urine smell issue is resolved by then
Business response:
Dear Elysha, We are delighted you had a great stay at Extended Stay America! Thank you for your kind words about the cleanliness of your room and our overall accommodations. We appreciate your feedback regarding the smell in the hallway and assure you that we're actively working to resolve this issue. We look forward to welcoming you back soon!Sincerely,Hotel management
Room was very dirty
Business response:
Dear shana, Thank you for choosing our hotel for your stay. We were disappointed to read about the cleanliness issues you encountered and sincerely apologize for not living up to your expectations. Although this does not change what transpired, we will review your comments with our housekeeping team to ensure we are well-poised to serve our guests better moving forward. We value your feedback and truly hope you will give us another chance to provide the flawless experience you should have received on this visit.Sincerely,Hot... read more
No appliances at all
Business response:
Dear Christopher, Thank you for taking the time to share your comments. We aim to provide every guest with the exceptional experience expected of us; however, we failed to do so, and we apologize if the lack of appliances impacted your stay. We've shared your concern with the appropriate individuals, and we're following up to figure out how to enhance our guest experience. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Provo - American Fork
How is Extended Stay America Select Suites - Provo - American Fork rated?
Extended Stay America Select Suites - Provo - American Fork has a 3.4 star rating with 958 reviews.
When is Extended Stay America Select Suites - Provo - American Fork open?
Extended Stay America Select Suites - Provo - American Fork is open now. It will close tomorrow at 12:00 a.m.