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Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4610 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was very clean and unexpectingly spacious. But the staff was rude. I asked for the utensils and got only few , no SPOON ,no KNIFE , no CUPS. And in the morning breakfast is until 9:30 but we got nothing at 8:40 when asked to refill the muffins they said we don't have more. They cannot provide the muffins to kids what could any one expect more? They should tell the breakfast will be only untill it lasts rather than 9:30 ,So disappointed. One day before we were in virginia in the extended stay America and the experience w... read more
Business response:
Thank you for staying with us. Although you liked your well-appointed room, we are sorry for the poor service you encountered from our team. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the standards you should always expect from us. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
I stayed here because it was close to the airport and had a free shuttle to the airport. The Hotel is average. They do not serve decaf coffee for breakfast
Business response:
Thank you for staying at Extended Stay America. We are glad to know you loved our convenient location and appreciated the easy access to airport. Your feedback has been shared with our brand leaders to assist them when determining the new breakfast offerings for future implementation. Thanks again, and we hope to see you back soon. Sincerely, Hotel Management
The entire hotel is nonsmoking, which is great, but the halls smelled of smoke, and unfortunately it seeps into the room as well. All the next day, I could smell it in my clothes and hair.
Business response:
Kristen, thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced during your stay. We work hard to provide a clean environment and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
On a Sunday night it seems there were an awful lot of people who weren't particularly interested in sleeping at 1 AM. My first room had dirty dishes in the sink and the people above me were making about as much noise as possible. The second room was a little better, but there were used towels behind the bathroom door. "Breakfast" was tolerable coffee and a meager selection of grits and muffins.
Business response:
Travis, thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit. Sincerely, Hotel Management
Business response:
Thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Good
Business response:
Martin, thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Value-priced Good place to stay for the money. Staff was friendly. Room was a little iffy: tabletop sticky, carpet dirty, could not get the tv to come on. But, to be so close to work destination, this was worth it.
Business response:
Thanks for evaluating your stay. We are glad to read you liked our overall service and found us to be a good value. Having said that, please accept our apologies for the cleanliness issues you encountered while here. We have shared your comments in regard to cleanliness with the housekeeping team so that we will be more diligent in our efforts. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Everything was great except for the smoke detector in the room beeping all weekend
Business response:
Thanks for being a guest at Extended Stay America. Although you had a great stay with us, we apologize for the inconvenience caused with regard to the maintenance issue in your room. Your feedback is discussed with the concerned team to check the smoke detector and do the needful. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know all went great during your visit and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd.
How is Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. rated?
Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. has a 4.3 star rating with 761 reviews.
When is Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. open?
Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.