This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4610 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The sheets on my bed were turned the wrong way/inside out which may indicate that they had been changed since the last guest. Perhaps they used the bed, perhaps they didn't. The mattress protector had an "April-June" label on it which is cool in months not April, May, June, however, it is August. There was a crime scene on the office chair and the floor had not been cleaned. LAZY work.
Business response:
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Kept getting rooms that was not clean
Business response:
Sandra, please accept our sincerest apologies for the cleanliness issues you encountered while here. Please be rest assured that your comments have been taken as a learning tool and have been shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
It was a fine experience. However, when I pulled out the bed from the couch, the sheet on the mattress was dirty and had a large yellow stain on it.
Business response:
Thank you for taking the time to share your feedback. Although you had an overall good stay, we are sorry for the cleanliness issues you experienced in your room. We have shared your concerns with our housekeeping team to ensure this does not happen again. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Smelly room, bathroom door would not stay closed My stay was ok, but the room, was a non-smoking room that smelled of smoke so badly that my cloths reaked of the smell upon leaving. The bathroom door would not stay closed even when locked.
Business response:
Thomas, thanks for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Wonderful stay I had an amazing time at Extended Stay. The staff were friendly and the room was wonderful
Business response:
We are so glad you enjoyed your time at Extended Stay America. We couldn't be happier that we were able to impress you with our service and facilities. Thank you for your wonderful review, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management
Perfect night Great stop and very relaxing
Business response:
Many thanks for sharing your 5-star review of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management
Very accommodating Returned to Raleigh-Durham via a 1 am flight, this was the perfect place for us to rest up before hitting the road home
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and review like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
It’s bottom of the line. Gym’s not a gym. Smells funny. People are kind of nice.
Business response:
Thanks for evaluating your stay. We are glad to read you had an overall pleasant visit and liked our service. However, we are sorry for the issue you experienced and regret the inconvenience it caused. Your concern in regard to the odor issue will be shared with our housekeeping team. Your feedback is appreciated as it will help us improve our facilities moving forward. It was a pleasure hosting you, and we hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd.
How is Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. rated?
Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. has a 4.3 star rating with 761 reviews.
When is Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. open?
Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.