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Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4610 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roach infested, dirty bedsheets, dingy doors, dirty floors and elevator. the hallways reek of cigarettes & smoke. the staff was really nice though
Business response:
Dear Guest, We're sorry to hear that the property's overall condition left such a negative impression during your stay. Providing a clean, welcoming atmosphere is essential to the experience we strive to deliver, and we regret that we did not meet our mark during your visit. Your comments will be reviewed with the appropriate team to ensure greater attention to the overall upkeep and presentation of our accommodation. At the same time, we appreciate you noting our team's efforts, and we're glad their service stood out positi... read more
I'm so appalled by this place. The sink had a leak, and they didn't even replace the cabinet under it, and it smells like mold. Also, it said there was breakfast when I booked it, but there was not, though I don't think I would eat anything in this place. I checked it for bedbugs; I hope we don't get any. I just saw a review that it's being changed into low-income housing. I can't believe they let you still book here. Also, Derek was very rude, and I wanted a full refund and did not get one. Here are some photos from my room... read more
Business response:
Dear Katie, We're sorry to read about the concerns you've shared regarding your recent stay. The issues you described related to the condition of the room and your interaction with a member of our team would understandably leave a frustrating impression. We also regret your disappointment with the breakfast. Your feedback has been shared with leadership so the circumstances surrounding your experience can be reviewed more closely. In the meantime, please reach out to us at the hotel so we can discuss your experience in great... read more
I couldn’t be checked in
Business response:
Dear Guest, We regret that you were unable to check in as planned. We understand how frustrating this must have been, especially after traveling and expecting a seamless arrival. Your feedback has been shared with our team, and we are reviewing this internally to ensure we can better handle such situations in the future. We sincerely apologize for the inconvenience and hope to have the opportunity to provide a smoother and more reliable check-in experience in the future. Sincerely, Hotel Management
They had roaches on my bed, and they didn’t give us room service, and they expected us to pay for literally everything, from extra towels, to the room cleaning. And even at night they have no one at the front desk at all.. imagine if there’s an emergency there’s no one. Please don’t stay here!! I am also expecting a full refund for my stay as well. I spoke with a manager named Kim, she was sweet but other than that it was a terrible experience overall.
Business response:
Dear Guest, We sincerely apologize for the distressing issues you experienced during your stay, including cleanliness concerns and front desk availability. This is not the standard of comfort or safety we aim to provide. Your comments have been escalated to the housekeeping and pest-control teams. We do appreciate your kind words regarding Manager Kim and will be sure to recognize her professionalism. Your feedback is extremely important to us, and we hope to welcome you back again in the future. Sincerely, Hotel Management
Worst hotel I have ever stayed in. Broken ac/heater unit, insanely loud fridge, sticky floor, I would not recommend this place.
Business response:
Dear Guest, We sincerely apologize for the maintenance issues you encountered during your stay. We are also sorry for the inconvenience caused due to the sticky floor. These conditions fall short of the standards we aim to provide, and we understand how frustrating this experience must have been. Your comments will be shared with our maintenance and housekeeping teams. We truly appreciate your honesty, as it helps us improve, and we hope to have the opportunity to provide you with a cleaner, quieter, and more comfortable sta... read more
I booked a suite with a couch with sofa bed. My room did not have a couch at all. I callec the front desk and they preceded to say not all rooms come with a couch some rooms come with a recliner. Well my room had neither NO COUCH OR NO RECLINER. They said they would see get one for me in the morning, i teplied i will not be here. I only booked for one night. He then preceded to say okay let me see what i can do and i will give you a call back. After two hours had passed i personally went dow to the desk and ask anout the cou... read more
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced regarding the missing couch or recliner in your suite. We understand how frustrating it must have been, especially after being assured of a follow-up that did not occur. This is not the level of communication or service we aim to provide. Your feedback has been shared with our front desk and management teams to ensure better accuracy in room assignments and more timely responses. We appreciate your patience and hope to have the opportunity to serve you ... read more
EXTREMELY FILTHY, NOT BUSINESS FRIENDLY. LEFT EARLY. WOULDN'T RECOMMEND
Business response:
Dear Guest, We’re disappointed to hear that your stay fell short of the standard we strive to maintain, which made you leave earlier than anticipated. Your feedback will be shared with the respective teams to ensure necessary follow-up on the areas that you outlined, so future guests do not face the same. We appreciate your patience and hope to have a chance to provide a much more positive visit in the future. Sincerely, Hotel Management
stay at the other We booked this hotel on a recent trip because it is close to the RDU airport and we were flying out early in the morning. We thought it would be good to get as much sleep as possible before the next long leg of our journey. Well, the staff was WONDERFUL and the room was nice enough, but the smell of the entire hotel was so strong it turned my stomach. I first smelled it in the hallway of the first floor and was glad we were on the second floor until we got to the second floor and it smelled just as strong. ... read more
Frequently asked questions about Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd.
How is Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. rated?
Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. has a 3.3 star rating with 1,294 reviews.
When is Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. open?
Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.