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Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4610 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Absolutely HORRIBLE!!! We made it there to check in a few minutes before close. Went to the room and the smoke smell gave me an instant headache. It smelled like someone smoke 20 packs of cigarettes. The sofa had a huge while in it and looked like someone had jumped in it until the left side was caved in. The heat didn't work and there was a nasty black ring around the tub. I went down immediately after inspecting the room and called on the lobby phone to them. The lobby phone calls the reservation line for Extended stay and... read more
Business response:
Dear Guest, We sincerely apologize for the experience you described and the inconvenience caused during your stay. The condition of the room and the smoke odor you mentioned are not reflective of our usual standards. We are also very sorry to hear about the discomfort you experienced due to the heating issue. We value your feedback, and we hope to welcome you back for a better experience. Sincerely, Hotel Management
0/10 wouldn’t recommend The older lady at the front desk got the housekeeping to pack all my stuff in a plastic bag before 11 AM. She was very rude and very disrespectful. She acted like she did not want to be at the front desk when I was checking in or any other time when I was just passing questions. She acts like she hates her job and all she does is sit in the back and you have to constantly call for someone when you are staying here because she’s always in the back watching TV on her phone and not actually doing any wor... read more
Business response:
Dear Guest, First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favourable impression of our hotel in the future. Sincerely, Hotel Management
This property is very old and minimalist. The front desk staff was nice but the hotel itself needs a complete overhaul.
Business response:
Dear Akira, Thank you for sharing your feedback regarding your stay. We are pleased to hear that you found our front desk staff to be friendly and helpful. At the same time, we sincerely appreciate your candid comments about the property’s condition and understand your concerns regarding its age and minimalist design. Guest input is invaluable to us as we continuously evaluate ways to enhance our facilities and overall guest experience. Your observations will be shared with our team as we plan for future improvements. We hop... read more
Knowledge is powerful!!
It's dirty and bugs are all over the carpets
Business response:
Dear Ashley, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we would like to extend our apologies for the frustrations you encountered during your time with us. We value our guest's feedback and are grateful for comments that can help us identify areas where we may need additional attention. We will address this matter appropriately, and we hope you will revisit and allow us to provide you with the outstanding experience that we are... read more
There was no one at the lobby to check guests in or out. You had to call by phone and wait for someone to arrive and assist you. The room had a terrible smell. Even if you are looking for a one-night budget stay, avoid this place. It was the worst experience we’ve ever had.
Business response:
Dear Guest, Thank you for your recent stay and for sharing your experience. We appreciate you taking time out of your day to let us know how we can improve, and we assure you we will do just that. We are committed to delivering excellent service and accommodations for all our guests. This type of feedback is not typical of the remarks we usually receive, so we sincerely apologize that you did not experience our team members at their best. Thanks again for your valuable feedback, and we hope you will give us another opportuni... read more
The worst. No one at the front desk, smelled bad.
Business response:
Dear Guest, On behalf of our entire staff, please accept our apologies for not meeting your expectations. We make every effort to provide an exceptional visit for each of our guests; therefore, we are disappointed if this was not your experience. We hope you will consider giving us a chance in the future so we can provide you with the flawless, seamless stay you should always expect from us.Sincerely,Hotel Management
Bad experience! Try the other extended down street This place was not clean at all it seems as if they only changed out sheets. Lose or public hair in the shower and on the bathroom floors, dog food on the carpet like it really needed to be vacuum and swept. The microwave was not wiped out like why not! We paid 387 for this room it was dreamville this weekend knowing all the rooms are booked yall could’ve at least tried to clean up throughly for your guest. Like the saving grace was there was no bed bugs for now. It was a th... read more
Business response:
Dear Guest,Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We sincerely regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure that such lapses do not happen again. We genuinely hope that you will consider giving us another opportunity to serve you in the... read more
Frequently asked questions about Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd.
How is Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. rated?
Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. has a 3.3 star rating with 1,294 reviews.
When is Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. open?
Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.