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Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4610 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very very bad! Booked 5 deluxe rooms. Very poor quality rooms, reek of stale food and cigarettes. Absolutely filthy carpets, uncomfortable and saggy beds and pillows and dirty old ratty leather couches. Large gaping hole in the ceiling exposing the rafters and insulation. Paper thin walls, you can hear everything around you. A/C barely works. Room key stopped working randomly in the middle of the night with nobody at the front desk to replace it. Horrible experience, will not be coming back.
Business response:
Dear Guest,Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. We regret the issues you had and will address them as soon as possible, as we always want a happy customer. We apologize for all the problems that impacted your time with us. Allow us another chance to provide our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management
The room smelled so terrible. It smelled like mildew, cigarettes, weed, and urine. I couldn't sleep because the smell so bad that it was hard to breath. The lobby was closed at night. There was a massive hole in the couch, the bathtub had long hair in it with soap suds around the drain (it had not been cleaned). There was broken glass in the parking lot so if you have dogs be careful. The outlets didnt work in the kitchen and the light was out as well. We were told that we would have 2 queen beds but they were both full size... read more
Business response:
Dear Carmen, We sincerely apologize for your distressing experience while with us. It's concerning to read about the issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. We understand this has been a very stressful time for you, and we will do our utmost to rectify the situation. Our front desk team is always there to help you, and it's goo... read more
Kind staff but crappy hotel Booked this hotel because we needed a place to stay last minute. It was very obvious why this place was 100$ less than surrounding hotels. The front was all locked up when we arrived to check in at 1 a.m. so that process took way longer than it should have, then our first room the HVAC unit was broken and the room was hot as heck. We got moved into a new room and the mattress on the sofa bed was all stained and disgusting looking. There were no extra linens in the room for the sofa bed. This hotel... read more
Business response:
Dear Guest, Thank you for choosing us. We hope you will accept our apologies for not providing the exceptional service you should have received, which is tarnishing your stay with us. Your remarks are vital and shared with the team for improvement. Our front desk team is always available to help you handle such issues and make your time with us comfortable; it is nice knowing it was your experience, too. Please give us another opportunity to accommodate you, and we are confident we can replace this experience with a more pos... read more
Very old dated. Showers need updated
Business response:
Dear Aurelia, Thank you for sharing feedback about your recent visit. We know a fresh, clean, updated hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Also, the rooms are thoroughly checked before being delivered to the guest so that such inconvenience is not caused. Our front desk team is always available to help you improve your time; never hesitate to spea... read more
Horrible, don't stay It was horrible. Horrible smell all throughout the hotel. Staff only there 10am-10pm. Bugs in the bed. Fold out bed rusted, moldy, and disgusting. The bathroom floor creaked so bad, we were afraid it would fall through. They advertised free breakfast but said they don't do that anymore. Seems to have permeant residents, who are sketchy. Caught one person going down the hallway checking to see if any doors were unlocked. App is not allowing me to add photos, but have plenty for evidence
Business response:
Dear Tiffany, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us to host another occas... read more
The hallways smelled like smoke from a cigarette. The room I stayed in had a weird smell too when you walked in. The bed was comfortable. The fan in the bathroom didn’t work. As the saying goes, “ You get what you pay for!” It just wasn’t the best experience for me. The front desk manager was nice and waived my late fee for checking out earlier than I expected to.
Business response:
Dear Cynthia, Thank you for evaluating your stay. Please accept our apologies for not exceeding your expectations. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously and thank you for bringing this to our attention. We appreciate your kind words regarding our comfortable bed and front desk staff. We value your business and would love the op... read more
When compared to 4919 where we are now it's horrible. They accepted my reservations online and when we got there they didn't have the correct room asked for. We couldn't stay. we went elsewhere cheaper too.
Business response:
Dear Diana, We sincerely apologize for the inconvenience you experienced during your stay, and we regret that we were unable to provide you with the correct room as requested. Your concern has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are not similarly impacted. Please be assured we will take appropriate action where necessary to serve you better in the future, and we hope you will return.Sincerely,Hotel Management
Property is filthy and reeks of smoke. Extremely noisy. Bed had brown stains.
Business response:
Dear Srikanth, Thank you for your review. We apologize for not meeting your cleanliness and upkeep expectations at the hotel. Your feedback is valuable as it helps us improve our guest experience. In response to your review, we have instructed our housekeeping and maintenance team to work and review the missed areas in your room and ensure they are checked thoroughly before delivering. Also, we regret the smell concerns that disturbed your whole experience. Smoking is never allowed in the hotel premises. Your remarks are sha... read more
Frequently asked questions about Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd.
How is Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. rated?
Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. has a 3.3 star rating with 1,294 reviews.
When is Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. open?
Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.