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Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4610 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room may have been cleaned, but it was the filth and grime of months or years. The pullout couch which we intended to use for my daughter, was badly stained and full of crumbs, and whatever else landed on the floor as a shook the mattress this property should be pulled from Expedia.
Business response:
Dear john, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Raleigh.Sincerely,H... read more
Just bad When we first walked in the room it had a weird smell. The refrigerator had mold on the shelf. The beds had crumbs on top of them. My kids found dead bugs under the bed and I killed one roach in the bathroom. Called the front desk for clean towels the next day and if someone could get the trash out. He told me to bring the old towels to the front desk and they will give me what I need. My family will not be going there again.
Business response:
Dear Jonathan, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is deeply concerning and falls short of the standards we aim to uphold. The lack of cleanliness and the inconvenience you faced are not reflective of the service we strive to provide. We apologize for any frustration caused by the response from the front desk, and we will use your comments to improve our guest service procedures. We appreciate your honesty and hope to have the opportunity to make amends in the future.S... read more
I went to the hotel and checked in. They said Orbitz overbooked us and no room for us. Didn't even apologised and said get refund from Orbitz. This hotel sold our reservation to another. There was a homecoming event in town. Orbitz tried several attempts contacting them for refund and failed. Orbitz apparently cares about their business partners but not to its customers.
Business response:
Dear Kay, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We completely understand your frustration and the inconvenience this caused you. Despite our best efforts, unforeseen circumstances can sometimes lead to an overbooked situation. Please rest assured that we take this matter seriously and are actively reviewing these concerns to minimize the chances of such incidents happening again. If we may be of any further assistance, please reach out to us directly at the ho... read more
Not good
Business response:
Dear Sridhar Raju, Thank you for sharing your perspective. We regret to learn that your experience fell short of expectations. We appreciate your feedback, as it helps us identify areas for improvement. Please let us know if there are specific aspects you believe could be enhanced. Our team is committed to providing a positive stay for all guests, and your input is valuable. We hope to have another opportunity to welcome you and make your future stay more enjoyable.Sincerely,Hotel Management
No thank you. Let’s start with the reception, I must have interrupted her, almost zero hospitality. Nails were so long she could hardly operate the touchscreen. No instructions for check out. It was late, I was tired, then I had to go back outside to put a random piece of paper in my window to park in the lot. Marijuana smoke smell in and out of building. People smoking outside the doors, but doors propped open with rocks. Sketchy would be the term I would use. Had my hound son with me so that was awesome to explain the smel... read more
Business response:
Dear Douglas, Thank you for your feedback and for being our guest. Please accept our apologies and every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd.
How is Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. rated?
Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. has a 3.3 star rating with 1,294 reviews.
When is Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. open?
Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.