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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is well kept at this particular location. The staff is always nice and always remember who their repeat customer are that stay on their property.
Business response:
Thank you for staying at Extended Stay America and writing about your wonderful experience. We take great pride in delivering excellent service to our guests, so your comments assure us that we are on the right track. We can't wait to share your review with our team. They will appreciate your recognition of their efforts. We hope to welcome you back the next time that you visit Richmond. Sincerely, Hotel Management
The staff was very friendly but I had requested a non smoking room and the room absolutely smelled like smoke and nothing could get rid of it. The smell even clung to my clothes.
Business response:
Thank you for taking the time to review your experience and letting us know how we can improve. Although you liked our staff, we are sorry for the odor you experienced in your room. We have shared your concerns with the housekeeping team to ensure a better experience going forward. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Clean, had kitchenettes and comfortable bed. Continental breakfast was poor. Wrapped muffins, dry breakfast bar and instant oatmeal. Would like fresh muffins/pastries/bagels, juice.
Business response:
Thank you for choosing Extended Stay America. We are pleased that you mentioned your clean and comfortable rooms as well as the kitchenettes. We also appreciate your feedback about the breakfast as it helps us improve our future guest experience. Thank you again for including us in your travel plans. It will be our pleasure to welcome you back anytime you visit our area. Sincerely, Hotel Management
ちょっと郊外ですがクルマなら便利なところでした。 レストランも近くに結構あります。落着いた町で快適でした。
Business response:
Thank you for choosing to stay with us at Extended Stay America. We are delighted to hear you had an enjoyable, comfortable stay and our convenient location close to restaurants was perfect for your needs. We look forward to welcoming you back! Sincerely, Hotel Management
The floors are always sticky. You may want to check your cleaning solution.
Business response:
Thank you for the review. We are glad you had an overall wonderful time at Extended Stay America. Your concerns regarding the cleanliness issue have been shared with the housekeeping team to ensure a better experience going forward. Thank you again for including us in your travel plans. It will be our pleasure to welcome you back anytime you visit our area. Sincerely, Hotel Management
The biggest problem I had was in the room, it was a no smoking facility however the room was filled with smell of smoke and the bathroom could’ve been a lot cleaner . I liked the checkout time, it was nice not having to rush. Also have a better selection of “breakfast” items.
Business response:
Thank you for the review of your stay. We are sorry for the odor you experienced and regret the inconvenience it caused. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Your concerns regarding the fridge and air conditioner have been shared with the maintenance team to fix it immediately. We value your suggestions and hope you will return so we can make it up to you. Sincerely, Hotel Management
Very comfortable
Business response:
Whitney, thank you for choosing Extended Stay America and for the perfect rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
it is good and fine it is good and fine it is good and fine
Business response:
Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 4.3 star rating with 1,280 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.