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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A motel not a hotel, but clean, good location 1. This is a motel, not a hotel— doors open to the parking lot outside. 2. The kitchenette comes with no plates, cups, utensils, etc.—you have to request them from the front desk. But the room was clean, in good condition, and half the price of many other hotels in the area; so all-in-all the value was good.The location is near plenty of stores and restaurants including a 24-hour CVS next door.
Business response:
Thank you for the feedback. We are glad to know you liked the cleanliness of your room and that our location close to shops and area restaurants were perfect for your needs. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our ... read more
Decent but disappointing The room itself was nice. Getting there was a hassle! Not well lit, and the room numbers are very small. I had to get out and go up to the doors to read what the doors numbers were! The room we got was handicapped and the shower itself was poor and had no shower seat. The manager didn’t have a seat available. The bed was king sized but very firm. Didn’t sleep well at all.
Business response:
Mark, thank you for your review. Although you liked your room, we are sorry for not meeting some of your expectations. We will share your comments regarding the shower with the appropriate team for review and action. We do appreciate your observations and concerns, and we have taken note of both. We hope you will consider giving us a second chance to provide the hospitality you should always expect from us. Sincerely, Hotel Management
Nonthing was special everything was usuall no complaints
Business response:
Kevin, thank you for taking the time to post a review of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Everything was excellent they even made sure that I had place to park my truck and trailer
Business response:
Anthony, thank you for your recent stay at Extended Stay America. We are delighted you enjoyed your stay at our hotel. We are also glad you loved our excellent service. Reviews like yours encourage the team to keep up the good work. Thank you again for your feedback, and we hope you will revisit us. Sincerely, Hotel Management
This facility is showing its age, but I liked the room I stayed in. It was spacious enough for one person, and the bed was comfortable. I didn’t use the kitchen. Maid service cost $5 per day. I opted out of that since I stayed for only 3 nights. In general the room was pretty clean, except for the bathroom— the tub was gross. I couldn’t tell whether it was permanently stained nor just dirty. Plenty of parking.
Business response:
Thank you for your review. We are happy that overall you enjoyed your stay at our hotel. We are also glad your comfortable accommodations. However, we apologize that our facility fell short of your expectations and have shared your comments with our team as we work on updating and refreshing our hotel. Thank you once again, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management
Overpaid Nice location. Good room, but not coffee maker and hangers for clothing . Overpaid hotel
Business response:
Mikhail, thank you for coming here at Extended Stay America. We are glad we met most of your expectations and that you especially liked our convenient location. We value your comments and hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 4.3 star rating with 1,280 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.