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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Comfortable room. Rude staff Nice room but incredibly rude front desk. An employee also tried to open the locked door repeatedly until I opened it to be told sorry I didn’t know someone was in here
Business response:
Brian, thank you for your review. Although you liked your well-appointed suite, we are sorry you did not experience the best of our staff. We will bring your concerns to the attention of our associates as we continuously strive to improve. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
The room is a little dated but it definitely serves its purpose. Haven't seen any bugs or anything so that is a plus. The only difference from their website is that they do not have cookware, dishes, etc. as advertised.
Loved it
Business response:
Fred, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Fairly clean but rundown Breakfast was not much Oatmeal or granola bars
Business response:
Thank you for taking the time to review your stay. We regret not meeting your expectations with the breakfast and with our accommodations. We are grateful for the feedback, and we will share these notes with the appropriate individuals to enhance our guests' experience. On a positive note, we are happy you were pleased with our clean accommodations. Thank you again for your feedback, we appreciate your business! Sincerely, Hotel Management
Good rates, decent room Reasonable rates for the condition of the hotel... the room had a faint odor, seemingly some kind of odor cover-up with an odor that wasn't that great, but not terrible.
Helpful and friendly staff.
Satisfied This wasnmy first time staying at an Extended Stay, and i enjoyed it. The area i was in was really nice. There were plenty of places to shop, and a grocery store near.
Business response:
Johari, thank you for staying with us and for your candid review. We are glad you had a pleasant stay overall and that our location worked well for you. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
i give it an overall good stay and room was comfortable and clean
Business response:
Henry, thank you for taking the time to review your stay with us. We are glad you were pleased with our immaculate and comfortable and that you had a pleasant stay overall. It was our pleasure having you as our guest, and we look forward to welcoming you back soon. Thank you again for your candid feedback. We hope we have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 3.1 star rating with 2,586 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.