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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good price and location This was a nice hotel for the cost. The staff was friendly and the rooms were clean.
Business response:
Nicole, thank you for making Extended Stay America a part of your travel plans. We are glad our comfortable room along with the excellent service added to the enjoyment of your stay. We are glad that you felt all of this was available to you at a great price. Your comments are highly appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management
Could be cleaner. Staff was very friendly but unfortunately my room just did not feel clean.
Business response:
Thank you for sharing feedback about your recent stay. We are happy that overall, you enjoyed your stay and liked our courteous associates. However, we apologize for the cleanliness issues you experienced in your room. We take great pride in the service, cleanliness, and maintenance of our property, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Sincerely, Hotel Management
Cozy spot
Business response:
Reginald, thank you for selecting us for your needs. We are delighted to read you liked our offerings and that you had a relaxing stay with us. Your feedback is appreciated, and we hope you will come back to Extended Stay America soon. Sincerely, Hotel Management
First, maybe it was me but I still thought that you still get daily cleaning service even if you are only spending a few days. Not according to the front desk...once a week...so if want fresh towels, you need to bring back the dirty ones... the gap on the outside door was so big, you can slide a phone through it...not a place I can recommend
Business response:
Tony, thank you for sharing your feedback. We regret the inconvenience caused to you due to our housekeeping policy. Also, we regret the maintenance issue you mentioned in your review. Your feedback about the door is shared with the appropriate team for review and action. We hope to deliver you an exceptional visit in the future. Sincerely, Hotel Management
Overall, I found this property to be a good value for the money. It appears clean, modern, and well kept,
Business response:
Thank you for sharing the details of your visit to our hotel. We are glad you enjoyed your stay at our well-kept property and that you found us to be a good value. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 4.3 star rating with 1,280 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.