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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Giesi, thank you for your fantastic rating! We are pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management
Neck pain!! When arriving in the room there was only one pillow and no remote, I went to the office and asked for another pillow and the staff disappeared to find one and never came back. I went to dinner and came back and stopped at office again to ask again. I was then told they were completely out of clean pillows! I was given a remote but the tv still didn’t work. I understand it is an extended stay so some guests are there longer periods of time, however, I walked by rooms and saw 7-8 pillows on a bed! At some point you... read more
Business response:
Allison, thank you for choosing our hotel for your recent stay. Please accept our apologies, not only for the issues you experienced but also that we did not address these concerns in a manner that left you with a good impression. Our goal is your total satisfaction, so we are sorry that we fell short. We hope you will give us another chance to provide you with the excellent service you and your son should have received on this visit. Sincerely, Hotel Management
Everything was good and clean. I was a little freaked out by them making the bed while i was gone but I know that is their job.
Business response:
We appreciate your fantastic review of Extended Stay America and for being our valued guest. Thank you for sharing your remarks about our clean, comfortable suites. We value your business and hope to provide you with another pleasant stay in the future. Sincerely, Hotel Management
It was clean and quiet. Front desk guy was Great very informative!!
Business response:
Dija, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous front desk staff and enjoyed your stay with us. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management
The kitchen area however bought my groceries to cook & struggled
Business response:
All of us here at Extended Stay America are thrilled to hear you loved your stay with us! Thank you for sharing your amazing comments. We appreciate you mentioning how convenient it was to have a kitchenette in your suite, as this is an important feature to many travelers staying at our hotel. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
It was very clean and neat. Staff was great Close to alot of stuff all around a good place to stay if you visit Richmond va
Business response:
Thank you for the terrific review of Extended Stay America. It is always our goal to deliver a great stay, so we pleased that you enjoyed our friendly service, well-kept accommodations, and excellent location. We appreciate your business and hope you will be back to see us on your next visit to our area. Sincerely, Hotel Management
Basically got what we paid for. Slightly smelly in that it smelled like smoke. Even though it was a non smoking room. Towels were itchy and uncomfortable Tv picture was very fuzzy Bed was comfortable. Front desk staff was friendly enough.
Business response:
Christie, thank you for being our guest. Although you liked our comfortable bed as well as our cordial front desk staff, we are sorry for the odor you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the suite to remove the smoke smell. We value your feedback and look forward to welcoming you back soon for a better experience. Sincerely, Hotel Management
Clean n quiet enjoyed the friendly staff and conveniences of the shopping complex
Business response:
Thank you for being our guest at Extended Stay America. We believe that excellent customer service, our prime location, and a refreshing property makes us a fantastic choice. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Alex, we are pleased your stay was a fantastic one, and we want to thank you for your excellent rating. All of us at Extended Stay America look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 4.4 star rating with 1,343 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.