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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The view was average there was nothing special about it
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
The tv remote barely worked, the toilet tissue was almost gone, headboard on the bed was scratched...the location was good.
Business response:
Thank you for taking the time to share your feedback. We apologize for the issues you faced in your room. We do our best to make sure every guest room and the hotel area is well-maintained and well equipped. We will work harder, so we do not disappoint you in the future. Thank you again for being our guest, and we hope you will give us an opportunity to make this up to you on a future visit. Sincerely, Hotel Management
Nothing to note Older rooms some upkeep required all done
Business response:
Thank you for choosing us for your trip to our city. We are glad you liked our offerings and that you had a pleasant stay. However, we regret our rooms were not in the best condition. Your feedback regarding the upkeep is discussed with the appropriate team in an effort to improve our future guests’ experiences. We hope to have another opportunity to serve you again in the future. Sincerely, Hotel Management
Liked locattion. Did not like lack of hair dryer or cups.
Business response:
Kathsy, thank you for being our guest. Although you liked our location, we are sorry for the inconvenience you experienced due to the shortage of in-room amenities. We are reviewing this situation with our staff to ensure these items are always well-stocked. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Love that it’s pet friendly so we could bring the dog, however, there were a few things in the room that were not up to standards. The shower made a high pitch whine the entire time it was on and the floor of the tub felt like it was going to give out. The top sheet was stained or not washed by the amount of chocolate (at least that’s what we hope it was) on the cover. Besides that it was in a nice neighborhood and comfy.
Business response:
Thank you for staying at Extended Stay America. We are glad you liked our pet-friendly policy, but we are sorry for the issues you encountered in your room. We have taken note of your feedback and have shared it with the appropriate team. Thanks again, and we hope to see you soon. Sincerely, Hotel Management
For the price its not a bad stay, but when I went to check in I had told the guy I had a dog, knowing there was a pet fee. Got it all paid and was told my card was approved, but the guy working seemed to be having issues with it and i showed hum my bank account stating it has gone through. Got to the room and the ac didn't really get cold enough. When I tried to log onto the internet it kept telling me the information was wrong so I called the front desk. He said because of the payment issue, for the animal fee, we would hav... read more
Business response:
Thank you for being our guest. We are sorry for the issues you encountered and regret the inconvenience it caused. We assure you that we are reviewing this situation to see what went wrong and taking extra care to avoid this in the future. Also, we have alerted our maintenance team about the HVAC unit, and they are checking and fixing it immediately. On behalf of everyone here, we invite you to revisit us for a much better experience. Sincerely, Hotel Management
I loved the room, it was big and had a kitchen and stove
Business response:
It's great to hear you enjoyed your clean and spacious suite! Our housekeeping and engineering teams work diligently to ensure our facilities stay fresh and clean for our guests, so they will be happy to hear your comments. Thanks again for posting your review, and we look forward to having you back at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 4.3 star rating with 1,280 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.