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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Best hotel in area great prices Excellent clean room nice staff
Business response:
Antonio, thank you for the fantastic review of Extended Stay America. We're delighted to know you found us to be at a fair price and that you loved your well-kept room. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Room smelled like cigarette smoke. There was a tampon wrapper in the bathroom trash can.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
It was really clean!! The room was nice. I would definitely get a room from there again
Business response:
Thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we are sorry for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
not the best experience this time This hotel is in a very convenient location. There are many shopping opportunities and restaurants around. It is clean. We have stayed there before. And they allow dogs which is a plus. Of course it is $25 per day per dog. This time we didn't have any glasses in the room. We also needed extra pillows and a blanket and 2 bowls for the morning. There was no answer at the front desk so we walked over there. They gave us what we needed except for the bowls. The next night I asked again for bowls... read more
Business response:
Thank you for choosing us. Although you liked most of our offerings and had an overall comfortable stay, we apologize for the service issue you experienced here. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. Please consider giving us an opportunity to make your next stay a better one. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
William, thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management
The room was clean and the property was very quiet. You could see the property was not new, but everything worked. The bed was quite comfortable, more so than most places I have stayed. The room doors open to the outside and that could be a concern to some.
Business response:
Thank you for choosing Extended Stay America. We are glad to know how much you liked our comfortable beds and the great condition of your room. We look forward to your next visit. Sincerely, Hotel Management
I have stayed here a few times this time I was disappointed with the cleanliness! The towels and wash cloths were stained or still dirty! That is something that is very gross!
Business response:
Katherine, we hate losing our loyal guests and are extremely sorry for letting you down during this visit. Your feedback has been shared with the housekeeping team to be more diligent in their work so that our future guests never encounter a similar issue. Thank you for the feedback, and we hope you will consider staying with us so that we can make your next visit a memorable one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 3.1 star rating with 2,637 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.